Megan Williams
Tacoma
Summary
Dedicated and results-driven professional with experience in hospitality, customer service, and sales support. Proven track record of enhancing guest satisfaction, maintaining high standards of cleanliness, and supporting sales operations. Strong organizational skills, attention to detail, and a commitment to excellence in all tasks. Seeking to leverage my expertise in a role that offers growth opportunities and challenges.
Overview
12
12
years of professional experience
Work History
Housekeeper & Laundry
Fairbridge Inn & Suites
10.2024 - 08.2025
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Handled requests for extra linens, toiletries and other supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
Housekeeper/Laundry
Courtyard by Marriott
08.2023 - 04.2024
- Enhanced guest satisfaction by maintaining a 95% cleanliness score on guest surveys through meticulous room cleaning and attention to detail
- Increased operational efficiency by optimizing laundry processes, reducing turnaround time by 20%
- Improved team productivity by reorganizing linen stocking systems, ensuring easy access and reducing time spent searching for supplies.
Guest Service Representative & Bistro Attendant
Courtyard by Marriott
10.2021 - 08.2022
- Boosted guest satisfaction scores by consistently providing exceptional service, resulting in a 15% increase in positive guest feedback
- Responded to guest inquiries to maximize guest satisfaction.
- Upheld hotel policies and procedures by providing high level of customer service.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contributed to revenue growth by upselling bistro items, leading to a 10% increase in daily sales
- Streamlined bistro operations by developing a more efficient opening and closing routine, reducing downtime by 25%.
Room Attendant
Fairfield Inn and Suites
03.2017 - 09.2019
- Maintained a 98% guest satisfaction rating by ensuring rooms were consistently clean, well-stocked, and ready on time
- Reduced costs by identifying and reporting maintenance issues early, leading to a 15% reduction in repair expenses
- Improved guest loyalty by quickly responding to and resolving guest requests, contributing to repeat business.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Lobby/Cashier
Five Guys Burgers and Fries
06.2014 - 11.2014
- Increased customer retention by providing friendly and efficient service, contributing to a 20% increase in repeat customers
- Optimized inventory management by accurately tracking and restocking condiments and beverages, reducing waste by 10%
- Enhanced dining experience by maintaining a clean and welcoming environment, resulting in positive customer reviews.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Sales Support
White House Black Market
06.2013 - 10.2013
- Improved sales floor efficiency by effectively organizing and stocking merchandise, leading to a 15% increase in product availability
- Contributed to store profitability by reducing backroom clutter and improving stock management, resulting in a 10% decrease in lost inventory
- Enhanced customer experience by ensuring that the sales floor was always well-stocked and visually appealing, supporting overall sales growth.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Changed sales floor signs to show current pricing and support product promotions.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix (Online)
Phoenix, AZ07.2024
High School Diploma -
Pierce College
Steilacoom, WA06.2016
Skills
- Customer Service Excellence
- Housekeeping & Laundry Management
- Inventory & Stock Control
- Staff training
- Time Management & Organization
- Guest Satisfaction & Problem Solving
- Health and safety compliance
- Teamwork
- Exceptional communicator
- Quality Assurance Controls
- Customer-Oriented
- Detail-oriented
Timeline
Housekeeper & Laundry
Fairbridge Inn & Suites
10.2024 - 08.2025
Housekeeper/Laundry
Courtyard by Marriott
08.2023 - 04.2024
Guest Service Representative & Bistro Attendant
Courtyard by Marriott
10.2021 - 08.2022
Room Attendant
Fairfield Inn and Suites
03.2017 - 09.2019
Lobby/Cashier
Five Guys Burgers and Fries
06.2014 - 11.2014
Sales Support
White House Black Market
06.2013 - 10.2013
Bachelor of Science - Healthcare Administration
University of Phoenix (Online)
High School Diploma -
Pierce College
Similar Profiles
Nariyah Davis-MikelNariyah Davis-Mikel
General Manager at Jdh Developers(Fairbridge Inn & Suites)General Manager at Jdh Developers(Fairbridge Inn & Suites)
Alicia SamulskiAlicia Samulski
Front Desk Representative at Fairbridge Inn & SuitesFront Desk Representative at Fairbridge Inn & Suites
CAEL O'DELLCAEL O'DELL
Front Desk Receptionist at FairBridge Inn & SuitesFront Desk Receptionist at FairBridge Inn & Suites
Jane MainaJane Maina
Certified Nursing Assistant Supervisor at RAHAB ADULT FAMILY HOMES LLCCertified Nursing Assistant Supervisor at RAHAB ADULT FAMILY HOMES LLC
Jakob SoleJakob Sole
Sales Associate at Dicks Sporing GoodsSales Associate at Dicks Sporing Goods