Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Megan Williams

Warsaw,MO

Summary

Dynamic and engaging bartender with a proven track record, excelling in customer service and sales expertise. Recognized for cultivating loyal clientele and enhancing guest experiences through suggestive selling and effective communication. Highly reliable team player, adept at multitasking and resolving customer concerns to ensure satisfaction.

Overview

18
18
years of professional experience

Work History

Bartender

Bottoms up Marina
04.2025 - Current
  • Developed knowledge of drink recipes and menu offerings for efficient service.
  • Engaged with customers to provide exceptional service and enhance their experience.
  • Collaborated with team members to manage peak service times effectively.
  • Adapted quickly to changing priorities while maintaining high service standards.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Manager

Osage Bluff Marina
03.2024 - 04.2025
  • Managed daily operations to ensure efficient workflow and productivity.
  • Resolved operational issues promptly to minimize disruptions in service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed senior-level personnel working in marketing and sales capacities.

Bartender

American Legion
12.2023 - 03.2024
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Engaged with customers to provide exceptional service and enhance their experience.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Finance Manager

Town and Country Motors
06.2023 - 11.2023
  • Prepared detailed monthly financial statements for senior management review, ensuring compliance with regulations.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
  • Processed invoices and contacted appropriate parties for timely payment receipt.
  • Complied with established internal controls and policies.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Utilized financial software to prepare consolidated financial statements.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Assistant Bar Manager

Club GQ
05.2021 - 07.2023
  • Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
  • Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
  • Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
  • Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
  • Increased employee retention rates through proactive conflict resolution strategies and open communication channels.
  • Assisted in recruiting top talent for the bar team through careful candidate screening, interviewing, hiring decisions, and onboarding processes.
  • Developed rapport-building skills among staff members to enhance teamwork dynamics for a more cohesive unit.
  • Motivated staff to perform at peak efficiency and quality.

Bartender

Dry Dockz
03.2021 - 07.2023
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Adapted quickly to changing priorities while maintaining high service standards.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Bartender

Rocky Top Bar and Grill
12.2020 - 05.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Engaged with customers to provide exceptional service and enhance their experience.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.

Army Medic

USArmy
03.2008 - 03.2016
  • Administered emergency medical care to patients in diverse environments, ensuring prompt and effective treatment.
  • Conducted thorough assessments to determine patient needs, facilitating tailored treatment plans based on best practices.
  • Streamlined documentation processes, ensuring accurate records while complying with regulatory requirements.
  • Improved patient care by conducting thorough medical assessments and developing comprehensive treatment plans.
  • Collaborated with other healthcare professionals to provide quality patient care.

Education

Certification - Auto Repair

KCK Area Technical School
Kansas City, KS

Certification - Emergency Medicine

Fort Sam Houston
San Antonio, TX

Associate in Engineering Technology - Wind Technology

Pinnacle Career Institute
Kansas City, MO
02.2022

Certification - Wind Turbine Technician

Pinnacle Career Institute
Kansas City, MO
02.2021

GED -

Turner High School
Kansas City, KS

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Engaging personality
  • Customer service expertise
  • Handling difficult customers
  • Service-oriented mindset
  • Sales expertise
  • Marketing and sales experience
  • Anticipating guest needs
  • Fast learner
  • Honest and dependable
  • Teamwork and professionalism
  • Professional service standards
  • Suggestive selling
  • Courteous
  • Engaging customers

Timeline

Bartender

Bottoms up Marina
04.2025 - Current

Manager

Osage Bluff Marina
03.2024 - 04.2025

Bartender

American Legion
12.2023 - 03.2024

Finance Manager

Town and Country Motors
06.2023 - 11.2023

Assistant Bar Manager

Club GQ
05.2021 - 07.2023

Bartender

Dry Dockz
03.2021 - 07.2023

Bartender

Rocky Top Bar and Grill
12.2020 - 05.2021

Army Medic

USArmy
03.2008 - 03.2016

Certification - Auto Repair

KCK Area Technical School

Certification - Emergency Medicine

Fort Sam Houston

Associate in Engineering Technology - Wind Technology

Pinnacle Career Institute

Certification - Wind Turbine Technician

Pinnacle Career Institute

GED -

Turner High School

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