Megan Williams

Sales Agent

Alicia Davis State Farm

08.2023 - Current

Developed and maintained strong client relationships to enhance customer loyalty and retention.
Assisted clients in selecting appropriate insurance coverage to meet their individual needs.
Conducted policy reviews to ensure compliance with regulations and alignment with client goals.
Collaborated with team members to streamline processes, improving overall operational efficiency.
Provided timely responses to client inquiries, ensuring high levels of satisfaction and trust.
Trained new staff on product offerings and sales techniques to support team development.
Analyzed market trends to identify opportunities for business growth and service improvement.
Implemented follow-up procedures that increased client engagement and strengthened relationships.
Developed strong relationships with clients through excellent customer service and regular followups.
Assisted call-in customers with questions and orders.
Explained features and advantages of [Type] products or services to promote sales.
Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Enhanced product knowledge through continuous training and professional development opportunities.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Met existing customers to review current services and expand sales opportunities.
Selected correct products based on customer needs, product specifications and applicable regulations.
Built relationships with customers and community to promote long term business growth.
Negotiated prices, terms of sales and service agreements.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Attended monthly sales meetings and quarterly sales trainings.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Kept detailed records of daily activities through online customer database.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Contributed to team objectives in fast-paced environment.
Trained new employees on customer service, money handling and organizing strategies.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Set and achieved company defined sales goals.