Megan Williamson
Hendersonville,TN
Summary
Versatile Business Operations Specialist with expertise in vendor management and compliance monitoring. Successfully streamlined vendor onboarding processes, enhancing operational efficiency, and resolving post-launch issues. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
9
9
years of professional experience
Work History
Drop Ship Specialist
Kirkland's Home
Brentwood, TN
06.2016 - 06.2025
- Responsible for managing end-to-end new SDF vendor set up and onboarding
process. - Establish vendor implementation schedule and timeline, with milestone due
dates for SDF Compliance Documentation, Vendor ID set up, IBM set up, etc. - Track and resolve all post launch vendor issues during the vendor
stabilization period. - Responsible for all testing on the SDF platform (IBM)
- Implement and communicate any operational process, policy, or technology
changes to new and existing vendors. - Verifies dropship vendor inventory uploads to ensure availability of items on
the website - Responsible for daily error resolution for acknowledgements, ASN’s, invoices,
etc. - Ensures SDF orders are fulfilled, and SLA requirements are met.
- Communicates relevant item, order, or vendor issues to the appropriate
dropship buyer for further action. - Responsible for ensuring all SDF invoices are processed timely and
accurately. - Calculates SDF vendor chargebacks for compliance issues.
- Assists in any special projects related to SDF vendor success.
Education
BBA - Marketing
Mississippi State University
Starkville, MS05-2010
Skills
- Vendor management
- Inventory management
- Order fulfillment
- Vendor relations
- Documentation management
- Compliance monitoring
- Business analysis
- Problem-solving abilities
- Multitasking Abilities
- Process improvement
- System testing
References
References available upon request.
Timeline
Drop Ship Specialist
Kirkland's Home
06.2016 - 06.2025
BBA - Marketing
Mississippi State University