Megan Wilson
Houston,TX
Summary
Dynamic customer service professional with proven expertise, excelling in conflict resolution and active listening. Adept at maintaining high retention rates through empathetic interactions and meticulous documentation. Recognized for adaptability and strong interpersonal skills, ensuring compliance and fostering a positive environment in fast-paced settings.
Overview
2026
2026
years of professional experience
Work History
Patient Transporter
MD Anderson Cancer Center Hospital
- Acquired specimens for lab analysis, facilitating seamless drop-off and result collection.
- Maintained privacy standards in handling sensitive information.
- Transported patients between various hospital locations using wheelchairs, stretchers, and movable beds.
- Streamlined inventory management for transport equipment, ensuring availability and maintenance.
- Supported departmental audits, ensuring compliance with health and safety standards in patient transport.
- Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
- Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
Visitor Services Representative
Texas Children Hospital
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Demonstrated unwavering professionalism during demanding situations.
- Created comprehensive reports each day to track guest arrivals accurately and maintain proper documentation of visit statistics.
Customer Service Representative
FMA Alliance
03.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills and resolving complaints with empathy, leading to higher retention rates and positive feedback from clients.
- Documented customer interactions meticulously to ensure efficient follow-up and successful problem-solving.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Jack Yates High School
Houston, TX06.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Payment processing
- Quality control
- Account management
- Stock management
- Cultural sensitivity
- Strong interpersonal skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Adaptability and flexibility
- Verbal and written communication
- Detail-oriented
- Problem-solving
Timeline
Customer Service Representative
FMA Alliance
03.2024 - 04.2025
Patient Transporter
MD Anderson Cancer Center Hospital
Visitor Services Representative
Texas Children Hospital
High School Diploma -
Jack Yates High School
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