Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Winebrenner

Philadelphia,PA

Summary

Accomplished Shop Manager/Body Piercer at Black Poodle Ink, adept in customer engagement and inventory management. Enhanced store operations, leading to increased sales and customer loyalty. Excelled in employee management and safety protocols, fostering a productive and secure workplace. Demonstrated proficiency in social media marketing, amplifying brand visibility.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Shop Manager/Body Piercer

Black Poodle Ink
04.2022 - 07.2024
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

Server

Christos
08.2021 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Deli/Bakery Clerk

Kroger
08.2020 - 07.2021
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Head Server

Outback Steakhouse
07.2018 - 03.2020
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Supervised server staff and simultaneously served personal section of tables.

Manager

Regal Entertainment Group
03.2005 - 07.2018
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

West Potomac High School
Alexandria, VA
06.2004

Skills

  • Customer Service
  • Employee Management
  • Health and safety
  • Invoicing
  • Customer Engagement
  • Task Delegation
  • Store operations
  • Tax and payroll
  • Social Media Marketing
  • Team Leadership
  • Inventory Management
  • Effective leader

Certification

Bloodborne Pathogens certification

First Aid/CPR certification


Previously held a servsafe food manager certification

Timeline

Shop Manager/Body Piercer

Black Poodle Ink
04.2022 - 07.2024

Server

Christos
08.2021 - 04.2022

Deli/Bakery Clerk

Kroger
08.2020 - 07.2021

Head Server

Outback Steakhouse
07.2018 - 03.2020

Manager

Regal Entertainment Group
03.2005 - 07.2018

High School Diploma -

West Potomac High School

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