Megan Winebrenner
Philadelphia,PA
Summary
Accomplished Shop Manager/Body Piercer at Black Poodle Ink, adept in customer engagement and inventory management. Enhanced store operations, leading to increased sales and customer loyalty. Excelled in employee management and safety protocols, fostering a productive and secure workplace. Demonstrated proficiency in social media marketing, amplifying brand visibility.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Shop Manager/Body Piercer
Black Poodle Ink
04.2022 - 07.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Server
Christos
08.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Deli/Bakery Clerk
Kroger
08.2020 - 07.2021
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Head Server
Outback Steakhouse
07.2018 - 03.2020
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Supervised server staff and simultaneously served personal section of tables.
Manager
Regal Entertainment Group
03.2005 - 07.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
West Potomac High School
Alexandria, VA06.2004
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Customer Engagement
- Task Delegation
- Store operations
- Tax and payroll
- Social Media Marketing
- Team Leadership
- Inventory Management
- Effective leader
Certification
Bloodborne Pathogens certification
First Aid/CPR certification
Previously held a servsafe food manager certification
Timeline
Shop Manager/Body Piercer
Black Poodle Ink
04.2022 - 07.2024
Server
Christos
08.2021 - 04.2022
Deli/Bakery Clerk
Kroger
08.2020 - 07.2021
Head Server
Outback Steakhouse
07.2018 - 03.2020
Manager
Regal Entertainment Group
03.2005 - 07.2018
High School Diploma -
West Potomac High School
Bloodborne Pathogens certification
First Aid/CPR certification
Previously held a servsafe food manager certification
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