Megan Wiseman
Des Moines
Summary
Dynamic, people-centered leader with extensive experience in steering multi-branch operations, driving large-scale initiatives, and transforming organizational vision into actionable growth strategies. Expertise in developing and executing enterprise-level plans that significantly enhance revenue, elevate member experience, and improve operational efficiency. Renowned for fostering cross-functional partnerships, mentoring high-performing teams, and spearheading change in complex, member-focused environments. Proficient in aligning business objectives with strategic goals, leveraging data-informed decision-making to drive transformation, and delivering impactful executive-level communication that bridges insight with action.
Overview
17
17
years of professional experience
Work History
ASSISTANT VICE PRESIDENT OF BRANCHES
Gesa Credit Union
04.2024 - Current
- Drive strategic growth across multiple regions, partnering with executive leadership to align branch performance with enterprise strategic objectives.
- Opened three new branches, led one relocation, and managed two full remodels, all guided by the credit union’s long-term strategic plan.
- Redesigned branch staffing models to improve efficiency, scalability, and member experience.
- Supported a core conversion, coordinating operational readiness, staff training, and change management to ensure seamless member impact.
- Collaborate with Risk, L&D, and Operations teams on enterprise-wide initiatives, process improvement, and compliance enhancement.
- Develop and deliver strategic communications and performance reports to align regional execution with organizational goals.
- Oversee regional budgets, operational risk management, and regulatory adherence.
- Serve as acting VP of Branches as needed, providing continuity and leadership across the retail network.
BRANCH MANAGER III
Seattle Credit Union
11.2021 - 03.2024
- Oversaw operations for three of Seattle Credit Union’s largest branches, directly supporting the AVP of Retail.
- Drove branch results through accountability, coaching, and goal alignment for staff and overall performance.
- Enhanced engagement and service excellence through coaching, development planning, and performance reviews.
- Strengthened community partnerships and external business relationships to generate growth and expand brand presence.
BRANCH SUPERVISOR
Seattle Credit Union
06.2017 - 11.2021
- Implemented a teller-less branch model, training staff and members for a seamless transition.
- Resolved member issues by identifying alternative solutions and ensuring adherence to policy and service standards.
- Promoted community engagement through volunteerism and partnerships with local organizations.
ASSISTANT CLIENT SERVICE MANAGER
Foundation Bank
11.2014 - 03.2016
- Managed teller operations, compliance certifications, and scheduling.
- Directed staff training, developed new procedures, and supervised cash management operations.
- Identified sales opportunities, strengthening relationships with new and existing clients.
SENIOR PERSONAL BANKER
AmericanWest Bank
11.2008 - 05.2014
- Expanded business lending up to $250K and generated consistent cross-referrals across multiple product lines.
- Served as Vault Custodian, maintaining audit readiness and cash security standards.
- Managed account operations, achieved perfect Secret Shopper scores, and supported teller staff through supervisor authority.
Education
Diploma -
WEST SEATTLE HIGH SCHOOL
Skills
- Strategic Planning & Execution
- Business & Member Growth Strategy
- Organizational Change & Transformation
- Cross-Functional Leadership
- Policy & Procedure Development
- Process Improvement & Risk Management
- Budget Creation & Management
- Executive Communication & Storytelling
- Staff Coaching, Mentorship & Development
- Stakeholder Engagement & Relationship Building
- Program & Project Management
Timeline
ASSISTANT VICE PRESIDENT OF BRANCHES
Gesa Credit Union
04.2024 - Current
BRANCH MANAGER III
Seattle Credit Union
11.2021 - 03.2024
BRANCH SUPERVISOR
Seattle Credit Union
06.2017 - 11.2021
ASSISTANT CLIENT SERVICE MANAGER
Foundation Bank
11.2014 - 03.2016
SENIOR PERSONAL BANKER
AmericanWest Bank
11.2008 - 05.2014
Diploma -
WEST SEATTLE HIGH SCHOOL