Megan Witham
Jefferson
Summary
Human Resources professional with experience in employee relations, recruitment, and compliance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in talent acquisition, conflict resolution, and policy implementation. Known for reliability and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
Spectrum Generations
04.2024 - Current
- Coordinate employee onboarding processes, ensuring a smooth transition for new hires through orientation sessions and training schedules.
- Execute employee performance evaluations, collaborating with managers to set objectives and provide constructive feedback.
- Administered employee benefits programs, including health insurance and addressing employee inquiries and resolving issues.
- Managed recruitment efforts, including crafting job descriptions, screening candidates, and scheduling interviews.
- Developed and implemented HR policies and procedures, aligning with organizational goals and compliance standards.
- Maintained accurate employee files and records, ensuring compliance with state and federal regulations.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Process biweekly payroll
- Manage Earned Paid Leave for staff
- Process monthly metrics
- Conducted exit interviews to gather feedback and identify areas for organizational improvement.
Human Resources Assistant
State Of Maine-General Government Service Center
02.2023 - Current
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Performed administrative tasks related to payroll processing or benefit administration.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Answered questions regarding salaries, benefits and other pertinent information.
- Initialized background checks for new hires.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Gathered personnel records from other departments or employees.
Dental Receptionist/Dental Assistant
Evergreen Dental
03.2020 - 02.2023
- Verified, updated and entered patient information into system.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and attended staff meetings and committees to record minutes for future reference.
- Monitored supply levels within the office and ordered new materials as needed.
- Processed referrals to specialists when required by the dentist.
- Took customer payments and billed insurance companies for remaining balance.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Educated patients on proper oral health care instructions and preventive measures.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Medical Billing Specialist
Atlee Gleaton Eyecare
03.2018 - 03.2020
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
- Billed all lab claims with attached lab slips.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Worked closely with clinical staff to ensure accurate coding practices were followed.
- Determined prior authorizations for medication and outpatient procedures.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Conducted research on insurance policies, procedures, and regulations to ensure compliance with all applicable laws.
- Posted charges, payments and adjustments.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Customer Service Representative
Maine General Medical Center
01.2014 - 03.2018
- Answered patient inquiries and provided accurate information regarding services rendered.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with employee and patient transactions as well as price estimates on upcoming services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
No Degree - Business Administration and Management
University of Maine At Augusta
Augusta, MEHigh School Diploma -
Lawrence High School
Fairfield ME05.2013
Skills
- HR Policies
- Payroll processing
- Labor law compliance
- HR policies implementation
- Benefits administration
- Employee Onboarding
Certification
Maine Department of Labor Wage Class
Timeline
Human Resources Generalist
Spectrum Generations
04.2024 - Current
Human Resources Assistant
State Of Maine-General Government Service Center
02.2023 - Current
Dental Receptionist/Dental Assistant
Evergreen Dental
03.2020 - 02.2023
Medical Billing Specialist
Atlee Gleaton Eyecare
03.2018 - 03.2020
Customer Service Representative
Maine General Medical Center
01.2014 - 03.2018
High School Diploma -
Lawrence High School
No Degree - Business Administration and Management
University of Maine At Augusta
Education and Training
Willing to learn, attend courses, and attend classes to progress in an HR role.