Megan Witting
Lowell,IN
Summary
Highly accomplished, Business Developer and Marketing Manager with supervisor experience directing projects and provide business solutions in the hospitality industry. Proven ability to develop strategic project plans, budgets, and to achieve company goals through well thought out campaigns. Extensive expertise in the following: training, evaluating and leading teams of new employees, and working with vendors. Steady focus with client relationships, customer satisfaction and internal business support. Recognized as a creative and effective problem solver and organizer in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
JKFEC Management
12.2023 - Current
Bartender
Hilton Garden Inn Hotel
12.2023 - Current
Bar Manager
Coopers Bar & Grill
03.2023 - 12.2023
Front End Manager
Jewel Osco
03.2020 - 06.2022
Cashier Lead
Bath & Body Works
10.2018 - 10.2020
Bartender/Server
Jacks Sports Pub & Eatery
01.2018 - 10.2018
- Greeted guests in a timely and professional manner
- Delivered excellent service and a positive guest experience
- Work with the Bar General manager to constantly develop wine/cocktail knowledge and service
- Enthusiastically and appealingly described food and drink specials to guests
- Carefully followed safety and sanitation policies handling food and beverages
- Served each guest courteously, quickly and efficiently
Guest Service Representative/Front Desk Agent
Double Tree By Hilton
01.2017 - 11.2017
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Received multiple positive reviews which acknowledged dedication to excellent customer service
Restaurant Manager
Luna Grill
08.2016 - 03.2017
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Oversee accurate payment procedures and ensuring necessary paperwork is complete
- Led and directed team members on effective methods, operations and procedures
- Carefully interviewed, selected, trained and supervised staff
- Effectively managed payroll and timekeeping including completion of the proper paperwork for new hires and terminations
Restaurant Manager
Uncle Julio's
06.2015 - 05.2016
- Welcomed customers and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Led and directed team members on effective methods, operations and procedures
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Created fun team building activities to engage staff in up-selling to meet revenue targets
Education
Bachelor of Science - Hospitality Management
Western Illinois University
Macomb, IL01.2015
Skills
- OPERATIONS
- POS
- INVENTORY
- MICROSOFT OFFICE
- OpenTable
- Restaurant Management
- Upselling
- Guest Services
- Customer service
- Leadership
- Sales
- Payroll
- Negotiation
- Organizational skills
- Time management
- Team management
- Administrative experience
- Personal assistant experience
- Microsoft Outlook
- Employee relations
- Employment & labor law
- Human resources management
- Succession planning
- Performance management
- Interpersonal skills
- Inventory management
- Microsoft Office Suite
- POS Software
Certification
Driver's License
Additional Information
Interpersonal skills, Leadership, Inventory management Operations, Microsoft Office Suite, POS Software, Open Table
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant General Manager (AGM)
JKFEC Management
12.2023 - Current
Bartender
Hilton Garden Inn Hotel
12.2023 - Current
Bar Manager
Coopers Bar & Grill
03.2023 - 12.2023
Front End Manager
Jewel Osco
03.2020 - 06.2022
Cashier Lead
Bath & Body Works
10.2018 - 10.2020
Bartender/Server
Jacks Sports Pub & Eatery
01.2018 - 10.2018
Guest Service Representative/Front Desk Agent
Double Tree By Hilton
01.2017 - 11.2017
Restaurant Manager
Luna Grill
08.2016 - 03.2017
Restaurant Manager
Uncle Julio's
06.2015 - 05.2016
Bachelor of Science - Hospitality Management
Western Illinois University