Megan Wright
Mansfield,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Bartender
Del Frisco's Grille
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Redrock Canyon Grill
03.2023 - 05.2023
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Upsold customers from shelf to premium brands to help boost sales.
Shift Leader
Redrock Canyon Grill
04.2022 - 05.2023
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Assistant Manager
Hat Creek Burger
10.2019 - 11.2021
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Mansfield Lake Ridge High School
Mansfield, TX07.2020
Skills
- Anticipating Guest Needs
- Outstanding Customer Service
- Suggestive Selling
- Ability to Lift 30 Pounds
- Professional Service Standards
- Cash Handling and Management
- Teamwork and Professionalism
- Multitasking and Prioritization
- Cleaning and Sanitizing
- Employee Training
- Outgoing Personality
- Effective Customer Upselling
- Menu Memorization
- Customer Service and Rapport
- Clear and Effective Communication
Timeline
Bartender
Del Frisco's Grille
05.2023 - Current
Bartender
Redrock Canyon Grill
03.2023 - 05.2023
Shift Leader
Redrock Canyon Grill
04.2022 - 05.2023
Assistant Manager
Hat Creek Burger
10.2019 - 11.2021
High School Diploma -
Mansfield Lake Ridge High School
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