Megan Wuensch
Akron,Ohio
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Organized team player with strong organizational and time management skills.
Overview
4
4
years of professional experience
Work History
E-Commerce Personal Shopper
Shipt
Birmingham, AL
09.2020 - Current
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Listened to customer needs to identify and recommend best products and services.
- Suggested comparable products to replace out-of-stock items.
- Maintained positive relationships with store personnel by being consistently professional and friendly.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Field Technician Collections
Makotek
Uniontown, OH
12.2021 - 08.2022
- Notified customers of delinquent accounts by telephone or personal visits to attempt to collect outstanding amounts or recover company-owned equipment.
- Met demands of busy collections group by performing high volume of daily calls.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Utilized handheld device to update work order with relevant information about status of collection efforts.
- Advised delinquent customers on strategies for debt repayment.
- Utilized GPS programs to plan and determine most efficient routes.
- Maintained safe driving habits to protect property and general public on roadways.
Assistant Manager
Color Me Mine
Fairlawn, OH
10.2020 - 10.2021
- Assisted with customer requests and answered questions to improve satisfaction.
- Mentored staff to enhance technique, using hands-on and motivational leadership.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Completed daily checklists for smooth shop operations.
- Coordinated firing and glazing of finished pieces on-time to allow customers to take home in timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept supplies and spare parts organized for upcoming projects and daily use.
- Received items and orders and checked items for quality and accuracy against documentation.
PT Sales/General Merchandise Assistant Manager
American Eagle
Aurora, OH
02.2020 - 08.2020
- Greeted each client and asked questions to determine fashion needs. Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
- Marketed other items, including jewelry, shoes and hats, that would complete outfits or boost new wardrobes.
- Helped customers find specific products, offered advice, and answered product questions with up-to-date knowledge of sales and store promotions.
- Executed multiple projects simultaneously, coordinating and prioritizing tasks.
- Placed descriptive signage to enhance displays and promote items, preserved appearance of store by arranging and replenishing merchandise racks and displays.
- Used historical and current business data to determine key buying trends and items.
- Scanned merchandise using point-of-sale system for accurate purchase totals, accepted cash and credit card payments, issued receipts and provided change.
- Processed refunds for worn, damaged and broken merchandise.
Education
Associate of Arts -
Cuyahoga Community College
Cleveland, OH05.2021
Skills
- Planning and Organization
- Purchase Recommendations
- Decision Making
- Documentation and Reporting
- Verbal and Written Communication
- Online Order Processing
Timeline
Field Technician Collections
Makotek
12.2021 - 08.2022
Assistant Manager
Color Me Mine
10.2020 - 10.2021
E-Commerce Personal Shopper
Shipt
09.2020 - Current
PT Sales/General Merchandise Assistant Manager
American Eagle
02.2020 - 08.2020
Associate of Arts -
Cuyahoga Community College
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