Megan Yanen
Gulfport,MS
Summary
Dedicated and detail-oriented associate with 16 years of customer experience. Skilled in communication, problem-solving, and time management. Results-driven sales expert with 9 years of experience driving revenue growth, expanding customer bases, and exceeding sales targets. Proven track record of success in Sales with a strong ability to build rapport with clients, identify opportunities, and close deals.
Overview
11
11
years of professional experience
Work History
Beauty Advisor/Sales Associate
Sally’s Beauty
10.2022 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Bartender
The Salty Peach
04.2022 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender Shift Manager
Patio 44
01.2022 - 05.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Sales Associate/ Key Holder
Verizon Wireless
02.2018 - 12.2021
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
Assistant Manager
Comfort Inn Fiesta
01.2014 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
GED -
2008
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
- Flexibility and Adaptability
- Upselling strategies
- Sales expertise
- Retail experience
- Client Relationship Building
- Customer Consultation
- Products knowledge
- Brand Awareness
- Sales proficiency
- Personalized recommendations
- Beauty Trends
- Payment Processing
- Customer Needs Assessment
- Relationship Building
- Promotional activities
- Paperwork management
- Relationship building and management
- Merchandise Restocking
- Returns processing
- Brand Promotion
- Event Promotion
- Cross-selling techniques
- Cosmetics industry trends
- Appointment Scheduling
- Sales closing
- Inventory Control
- Product Knowledge Expertise
- Sales coordination
- Theft Prevention
- Display arrangements
- Product Demonstrations
- Quality Assurance
- Product Demonstration
- Report Generation
- Money Transfer Systems
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
- Honest and Dependable
- Cash Handling
- Reliable and Responsible
- Organization
- Meeting Sales Goals
- Goal-Driven
- Team Cooperation
- Adaptable and Flexible
- Creative Thinking
- Store Opening and Closing
- Positive Customer Engagement
- Building Customer Loyalty
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
- POS Software
- Register Opening and Closing
- Computer Proficiency and Microsoft Office
- Basic Mathematics
- Safety and Cleanliness Standards
- Merchandise Receiving and Handling
- Merchandising and Display
- Retail Metrics and Goals
- Item Ticketing and Pricing
- Retail Merchandising
- Ability to Lift 40 pounds
- Store Policies and Procedures
- Speech Clarity
Timeline
Beauty Advisor/Sales Associate - Sally’s Beauty
10.2022 - Current
Bartender - The Salty Peach
04.2022 - 07.2022
Bartender Shift Manager - Patio 44
01.2022 - 05.2022
Lead Sales Associate/ Key Holder - Verizon Wireless
02.2018 - 12.2021
Assistant Manager - Comfort Inn Fiesta
01.2014 - 01.2018
Bishop State Community College - GED,
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