To utilize my knowledge of critical thinking skills, conflict resolution, and relationship building to pursue a career in customer service and account management in the healthcare industry.
Overview
6
6
years of professional experience
Work History
Registered Nurse
HCA
San Antonio, TX
09.2019 - Current
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
Communicated with healthcare team members to plan, implement and enhance treatment strategies
Advocated for and strived to protect health, safety and rights of the patient
Sustained quality standards by performing routine medication audits, upholding internal and industry best practices
Adhered to strict safety measures by carefully determining proper dosages before administering medications.
Registered Nurse
TotalMed
Atlanta, GA
12.2020 - 08.2021
Help cultivate a hospital culture in which staff members and patients feel comfortable voicing questions and concerns, while contributing new ideas that improve patient health.
Highly organized and skilled at nurse orientation and training with strong written and verbal communication skills.
Strong ability to communicate across all levels of the health care organization and comfortable leading fact-finding discussions and problem resolution.
Leader in providing excellent customer service in a metrics driven environment.
Registered Nurse
Vanderbilt University
Nashville, TN
07.2018 - 08.2019
Provided excellent customer service as a part of an interdisciplinary team
Excelled in a fast paced, metrics driven, environment reaching all goals and exceeding deadlines
Used problem solving and out of the box thinking to overcome workplace challenges.
Operations Intern
Sensor Concepts Inc
Livermore, CA
05.2015 - 12.2016
Facilitated all warehouse operations (work order fulfillment, warehouse inventory, PO order corrections)
Meticulous documentation review of sensitive and classified information for the department of defense
Worked in a fast paced office environment providing excellent customer service for a start up company