Megan Yeager
Oak Creek
Summary
Quality Control Laboratory Technician/Assistant at DCS INC, adept in quality assurance and data analysis. Proven track record in streamlining inventory management and enhancing team productivity through effective communication. Skilled in Excel, Vicinity and Sales Pad. I successfully resolved customer complaints, ensuring optimal product quality and fostering a collaborative work environment.
Overview
16
16
years of professional experience
Work History
Quality Control Laboratory Technician/Assistant
DCS INC/ Dynamic Color Solutions
Milwaukee
03.2020 - Current
- Resolved customer complaints regarding product quality by conducting appropriate investigations into the root cause of the issue.
- Provided support to other departments regarding quality control procedures and protocols.
- Contributed to a positive work culture by actively participating in team meetings and offering creative solutions to challenges faced in the workplace
- Streamlined inventory management to ensure optimal stock levels, minimizing waste and maximizing resource utilization.
- Organized and prepared workstations and materials needed for operation to maximize productivity.
- Reviewed production schedules and streamlined processes.
- Created a training plan which demonstrated how to put together batch tickets/labels for upcoming orders. Which allowed multiple employees to learn new skills.
- Approved batches/orders
- Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
- Improved employee moral through effective communication strategies that fostered a sense of camaraderie among team members working towards a common goal.
Lead Bartender
Amelia's
Milwaukee
05.2009 - 03.2020
- Maintained a safe working environment by following all safety protocols.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Organized events such as happy hours or special promotions for holidays or sporting events.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Assisted management in developing promotional activities such as contests or giveaways.
- Advertised, marketed and recommended drink options to guests.
Bar Manager
Bender Park Pub
Oak Creek
04.2009 - 10.2010
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Implemented strategies designed to increase revenue through upselling techniques.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Reorganized bar stations to streamline service flow.
- Developed and implemented bartender training programs, policies and procedures.
Education
Some College (No Degree) - Interior Design
Mount Mary
Milwaukee, WISome College (No Degree) - Architecture
University of Wisconsin, Milwaukee
Milwaukee, WISkills
- Quality assurance and Data analysis
- Attention to detail
- Inventory management
- Ability to approve batches
- Proficient in Excel, Vicinity and Sales Pad
- Effective communication
- Customer service
Timeline
Quality Control Laboratory Technician/Assistant
DCS INC/ Dynamic Color Solutions
03.2020 - Current
Lead Bartender
Amelia's
05.2009 - 03.2020
Bar Manager
Bender Park Pub
04.2009 - 10.2010
Some College (No Degree) - Interior Design
Mount Mary
Some College (No Degree) - Architecture
University of Wisconsin, Milwaukee
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