Megan Zachel
San Jose,CA
Summary
Highly-motivated Decision Support Specialist with over 15 years of healthcare experience. Skilled in communicating with people from diverse backgrounds, including administrators, physicians, and support staff. I am seeking to leverage my communication and process improvement skills in a new role where my knowledge of the principles of management, strategic planning, leadership development, and education techniques can be utilized. With a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Decision Support Specialist II
Stanford Health Care
11.2022 - Current
- Developed pricing recommendations for new services using financial analytics
- Collaborated with Revenue Cycle on an ongoing project to create a comprehensive fee schedule and workflow for cash price services, enhancing pricing accuracy and patient collections while boosting overall satisfaction.
- Acted as subject matter expert within the finance department, leveraging specialized knowledge in revenue cycle and clinical operations
Revenue Specialist
Stanford Health Care
05.2017 - 11.2022
- Collaborated with a multi-discipline team as part of a project to reduce insurance denial for PET, MRI, and Nuclear Medicine by 25%
- Accomplished the goal, increased revenue by $300K weekly, and reduced Medicare ABN write-offs by 45%
- Responsible for overseeing an in-depth audit of the Imaging automated charge capture process that leads to an increase in revenue by over $6 million
- Collaborated with operations, physicians, business teams, and revenue cycle to solve complex problems and improve workflow processes.
- Assisted with the development of policies, procedures, and processes related to revenue management.
Interventional Cardiac and Radiology Medical Coder
Stanford Health Care
01.2010 - 05.2017
- Educated physicians and staff members about new developments related to medical coding practices for Interventional Radiology, Interventional Cardiology, and Neuro Interventional services.
- Developed and implemented physician documentation templates to improve the procedure documentation, coding, and reimbursement process.
- Mentored junior team members and managed employee relationships.
Education
BS in Healthcare Management with Acceleration into Master of Healthcare Administration -
Walden University
10.2024
Associates of Applied Science in Digital Media -
Owens Community College
01.2001
Skills
- Data Analysis
- Process Analysis
- Process Improvement
- Organizational Skills
- Interpersonal Skills
- Teamwork and Collaboration
- Effective Communication
- Microsoft Office
- Epic
- Radiant
- Revenue Cycle
- Self Motivation
- Active Listening
- Adaptability and Flexibility
- Time management abilities
Certification
- Stanford University Clinical Effectiveness Leadership Training Program - CELT (Six Sigma Green Belt equivalent), 2019
- Certified Interventional Radiology and Cardiology Coder - CIRCC, since 2011
- Certified Outpatient Coder - COC, since 2010
References
References available upon request.
Timeline
Decision Support Specialist II
Stanford Health Care
11.2022 - Current
Revenue Specialist
Stanford Health Care
05.2017 - 11.2022
Interventional Cardiac and Radiology Medical Coder
Stanford Health Care
01.2010 - 05.2017
BS in Healthcare Management with Acceleration into Master of Healthcare Administration -
Walden University
Associates of Applied Science in Digital Media -
Owens Community College