Megan Zent
West Linn,Oregon
Summary
Customer service specialist with a successful history of managing daily operations and improving guest satisfaction. Skilled in training and mentoring staff to increase team efficiency and implementing effective service protocols resulting in consistently high service ratings. Strong problem-solving and team-building abilities, committed to cost reduction and creating a positive work environment.
Overview
17
17
years of professional experience
Work History
Check in Desk Receptionist and Client Mentor
Birch Community Services
08.2021 - Current
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
- Developed a thorough understanding of company policies to provide informed assistance to clients as necessary.
- Served as a reliable point of contact for both internal employees and external guests, fostering strong relationships across the board.
- Enhanced customer satisfaction by efficiently managing the front desk operations and providing exceptional service.
- Achieved accurate record-keeping through meticulous attention to detail during data entry and document management activities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Lead Server
Portofino
07.2011 - 10.2020
- Oversaw daily operations, ensuring high service quality and guest satisfaction
- Trained and mentored new staff, boosting team efficiency and service standards
- Resolved customer complaints promptly, enhancing dining experience and loyalty
- Managed inventory and supplies, reducing waste and controlling costs
- Implemented new service protocols, resulting in improved guest feedback
- Elevated team performance, achieving top service ratings consistently
- Fostered a positive work environment, significantly reducing staff turnover
- Managed a team of servers, ensuring efficient and high-quality service - Improved customer satisfaction Leadership, team management - Resolved service issues promptly - Enhanced dining experience
- Trained new staff on service standards and protocols - Reduced onboarding time by 15% - Training, mentoring Streamlined training processes - Increased staff competency
- Coordinated with kitchen staff to ensure timely food delivery - Decreased wait times - Communication, coordination - Addressed kitchen delays effectively - Boosted table turnover rates
- Handled customer complaints and feedback - Achieved high customer retention - Customer service, problem-solving - Implemented feedback solutions - Strengthened customer loyalty
Lead Server
La Fermata
05.2009 - 06.2011
Find Dining Server
Staccato
10.2007 - 04.2009
- Provided exceptional service to high-end clientele, enhancing customer satisfaction and loyalty
- Efficiently managed multiple tables, ensuring timely and accurate order delivery
- Collaborated with kitchen staff to address and resolve issues, improving overall dining experience
- Upsold premium menu items, contributing to increased revenue and guest satisfaction
- Maintained a clean and organized work environment, adhering to health and safety standards
Education
Public Policy - Public Administration
Arizona State University
01.2019
Associate of General Education -
Central Oregon Community College
05.2009
Skills
- Customer Service
- Expert
- Training
- Team Building
Timeline
Check in Desk Receptionist and Client Mentor
Birch Community Services
08.2021 - Current
Lead Server
Portofino
07.2011 - 10.2020
Lead Server
La Fermata
05.2009 - 06.2011
Find Dining Server
Staccato
10.2007 - 04.2009
Public Policy - Public Administration
Arizona State University
Associate of General Education -
Central Oregon Community College
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