Megan Arevalo
Biggs,CA
Summary
Dedicated dental professional with over 25 years of industry experience, recognized for exceptional attention to detail and outstanding customer service. Proven expertise in treatment planning and managing high call volumes within multi-doctor practices, ensuring seamless patient experiences. Extensive knowledge of insurance processes enhances the ability to navigate complex billing scenarios effectively. Committed to fostering positive relationships with patients and colleagues, contributing to a collaborative and efficient work environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Manager
Western Carbonics-Modesto, CA
06.2021 - 10.2025
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Entered and verified data accurately into company database, ensuring data integrity
- Created and updated spreadsheets with large volumes of data, organizing information for easy retrieval
- Managed accounts payable and receivable processes, ensuring accurate and timely recording of financial transactions
- Performed daily bank reconciliations to verify accuracy of cash balances and identify any discrepancies
- Processed vendor invoices for payment, verifying accuracy of billing information and resolving any discrepancies
Biller
Orchard Hospital-Gridley, CA
12.2023 - 08.2024
- Processed medical claims and invoices for a high-volume healthcare facility, ensuring accuracy and adherence to billing guidelines
- Verified patient insurance coverage and obtained necessary authorizations
- Reviewed and corrected coding errors on claims to maximize reimbursement from insurance companies
- Followed up with insurance companies regarding claim denials or discrepancies, resolving issues in a timely manner
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations
Owner
Megan Arevalo Dental Services-Biggs, CA
08.2021 - 12.2023
- Accounts payable/receivable for multiple businesses. Insured proper filing of dental claims for multiple offices, including xray and narrative attachments. Inputted all insurance payments and adjustments.
- Completed weekly deposits and daily invoices. Reconciled all invoices and deposits monthly. Completed reports as requested by the business owner.
Insurance Coordinator
Hammond and Proctor Dentistry-Cameron Park, CA
07.2019 - 08.2021
- Responsible for all claim submissions for two locations including xray and narrative attachments.
- Processed all insurance claim payments and entered any needed adjustments.Liaised between patients and dentist to ensure patient comprehension of treatment plans. Instructed patients and family members on proper discharge care.
- Developed patient care plans, including assessments, evaluations, and treatment options.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow. Maintained patient privacy and confidential patient information. Organized, updated and maintained all patients charts.
- Verify all patients ledgers for correct insurance plans, maximum used and pending treatment. Multi-tasked general office duties such as answering multiple telephone lines, retrieving and sorting mail, accounts receivable.
Treatment Coordinator - Insurance Specialist
Kaur Family Dentistry-Plymouth, CA
10.2017 - 07.2019
- Liaised between patients and dentist to ensure patient comprehension of treatment plans.
- Instructed patients and family members on proper discharge care. Developed patient care plans, including assessments, evaluations, and treatment options. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Maintained patient privacy and confidential patient information.
- Organized, updated and maintained all patients charts. Verify all patients ledgers for correct insurance plans, maximum used and pending treatment.
- Multi-tasked general office duties such as answering multiple telephone lines, retrieving and sorting mail, accounts receivable and light IT.
Office Manager
Children's Dental Care-Roseville, CA
05.2016 - 10.2017
- Liaised between patients and dentist to ensure patient comprehension of treatment plans.
- Instructed patients and family members on proper discharge care. Developed patient care plans, including assessments, evaluations, and treatment options. Evaluated patient care needs, prioritized treatment and maintained patient flow. Coordinated all surgery center appointments. Maintained patient privacy and confidential patient information.
- Organized, updated and maintained all patients charts. Multi-tasked general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients. Maintained all confidential personnel files, license and CPR compliance records. Produced all office flyers notifications for important policy changes.
- Streamlined instrument sterilization and operatory setup processes to enhance efficiency in patient care.
Owner
Megan Arevalo’s Childcare-Orangevale, CA
04.2013 - 05.2016
- Provided home childcare and preschool services for up to six children for up to 12 hours a day.
- Defined business policies and procedures, including safety management protocols to comply with state regulations; passed onsite home inspection and criminal background check. Met with parents to discuss business operations and child care rules; created and reviewed checklists with parents regarding allergies, emergency contacts, food preferences, and other child specific issues. Prepared healthy meals and snacks.
- Organized and executed activities schedules, developed and reinforced daily routines and preschool curriculum.
Office Manager
Hometown Dental Group-Folsom, CA
11.2011 - 04.2013
- Liaised between patients and dentist to ensure patient comprehension of treatment plans.
- Instructed patients and family members on proper discharge care. Created a children's area in the waiting room to make practice more family-friendly. Developed patient care plans, including assessments, evaluations, and treatment options. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Maintained patient privacy and confidential patient information.
- Organized, updated and maintained all patients charts. Multi-tasked general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients. Maintained all confidential personnel files, license and CPR compliance records. Produced all office flyer notifications for important policy changes.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
Treatment Coordinator/ Assistant Manager
RC Dental Group-Rancho Cordova, CA
07.2011 - 11.2011
- Liaised between patients and dentist to ensure patient comprehension of treatment plans.
- Instructed patients and family members on proper discharge care. Developed patient care plans, including assessments, evaluations, and treatment options. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Maintained patient privacy and confidential patient information.
- Organized, updated and maintained all patients charts.
- Multi-tasked general office duties such as answering multiple telephone lines and completing insurance forms. Dealt with HMO and various forms of Medi-Cal including referral for specialty offices. Assisted in training other employees in multiple fields of dental front office duties.
Office Manager
John B. McCleve, DDS-Los Gatos, CA
04.1999 - 04.2010
- Liaised between patients and dentist to ensure patient comprehension of treatment plans.
- Instructed patients and family members on proper discharge care. Created a children's area in the waiting room to make practice more family-friendly. Developed patient care plans, including assessments, evaluations, and treatment options. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Maintained patient privacy and confidential patient information.
- Organized, updated and maintained all patients charts. Multi-tasked general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients. Maintained all confidential personnel files, license and CPR compliance records. Produced all office flyer notifications for important policy changes.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
Office Manager
Jack M. Chamberlain, DDS-Los Gatos, CA
05.2000 - 10.2004
- Liaised between patients and dentist to ensure patient comprehension of treatment plans.
- Instructed patients and family members on proper discharge care. Created children's area in waiting room to make practice more family-friendly. Developed patient care plans, including assessments, evaluations, and treatment options. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Maintained patient privacy and confidential patient information.
- Organized, updated and maintained all patients charts. Multi-tasked general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients. Maintained all confidential personnel files, license and CPR compliance records. Produced all office flyer notifications for important policy changes.
- Converted office onto a computer.
Education
High School Diploma -
Leigh High School
San Jose, CA01.2001
Skills
- Proficient in handling high call volumes
- Solid background in navigating the evolving insurance landscape
- Skilled in Microsoft Office tools
- Skilled in QuickBooks financial management
- Task prioritization
- Detailed account reconciliation
- HIPAA privacy expertise
- Skilled in managing multiple tasks while ensuring accuracy
- Payroll management
- Accounts receivable/payable management
- Skilled in prioritizing and meeting deadlines
- Human resources management
- Skilled in touch typing
Certification
Driver's License
Timeline
Biller
Orchard Hospital-Gridley, CA
12.2023 - 08.2024
Owner
Megan Arevalo Dental Services-Biggs, CA
08.2021 - 12.2023
Office Manager
Western Carbonics-Modesto, CA
06.2021 - 10.2025
Insurance Coordinator
Hammond and Proctor Dentistry-Cameron Park, CA
07.2019 - 08.2021
Treatment Coordinator - Insurance Specialist
Kaur Family Dentistry-Plymouth, CA
10.2017 - 07.2019
Office Manager
Children's Dental Care-Roseville, CA
05.2016 - 10.2017
Owner
Megan Arevalo’s Childcare-Orangevale, CA
04.2013 - 05.2016
Office Manager
Hometown Dental Group-Folsom, CA
11.2011 - 04.2013
Treatment Coordinator/ Assistant Manager
RC Dental Group-Rancho Cordova, CA
07.2011 - 11.2011
Office Manager
Jack M. Chamberlain, DDS-Los Gatos, CA
05.2000 - 10.2004
Office Manager
John B. McCleve, DDS-Los Gatos, CA
04.1999 - 04.2010
High School Diploma -
Leigh High School