Megan Magayna

● Performing a compliance review of loans/grants before, during, and after closing to ensure compliance with Federal, State, and Program criteria for loan origination. Evaluating loan compliance.

● Evaluate loan documentation and collateral for legal sufficiency, compliance with laws and regulations, and program criteria to protect stakeholders' interests.

● Collaborate with underwriting, processing, and loan closing staff and settlement agents to resolve loan deficiencies. Manage HAF application intake, requests, and inquiries.

● Follow the internal policy to ensure applications are processed in due time and a decision on each loan/grant is arrived at within the allowed timeline.

● Reconciled accounts and identified discrepancies, resulting in improved accuracy of statements

● Prepared and presented financial reports to senior management that provided insights into the organization's operations

Analyzed and interpreted financial statements to identify trends and variances in the company’s financial performance

● Created reports and documents as requested by the office manager

● Composed correspondence, prepared reports, and managed a variety of administrative tasks

● Answered incoming calls, maintained client relationships, and resolved customer service issues

● Drafted and edited professional documents, ensuring accuracy and clarity

● Handled accounts payable and accounts receivable, resulting in improved cash flow and reduced overdue payments

● Collaborated with cross-functional teams to identify and resolve customer issues in a timely manner

Equipped and presented financial reports to management and stakeholders, providing insights into performance trends and opportunities

● Developed and implemented a document control system that improved accuracy and compliance with regulations

● Analyzed financial data to develop and implement cost saving measures

● Developed and implemented a system for tracking and resolving customer complaints

● Developed and maintained accurate financial records and documents

● Developed internal financial controls to reduce the risk of fraud and errors

● Operated office equipment such as printers, copiers, fax machines, and scanners, ensuring smooth operation of office operations

● Equipped administrative support to management, resulting in improved efficiency in daily operations

● Developed and implemented processes and procedures to streamline office operations

● Developed and maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication

● Developed and implemented a training program for new staff, resulting in a 35% decrease in on-boarding time

● Analyzed customer feedback to identify areas for improvement and implemented strategies to increase customer satisfaction by 60%

● Generated weekly, monthly, and annual financial reports for management

● Handled accounts payable and accounts receivable, resulting in improved cash flow and reduced overdue payments

● Developed and implemented internal controls that improved data security and prevented fraudulent activities

● Researched and resolved customer billing disputes, resulting in improved customer satisfaction and retention

Developed and maintained an accounting system that improved accuracy and transparency of financial transactions