Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Websites
Work Preference
Software
Timeline
Profilequalifications
Receptionist
Megan Coplin

Megan Coplin

Portland,TX

Summary

Compassionate mental health professional with solid experience delivering therapeutic support and creating tailored treatment plans for a diverse range of vulnerable individuals. Skilled in crisis intervention, sales, patient assessment, substance abuse, and utilizing evidence-based therapeutic techniques. Collaborative team player dedicated to achieving positive, consistent, and sustainable outcomes. Known for adaptability, reliability, and strong abilities in communication, empathy, and problem-solving.

Overview

9
9
years of professional experience
7
7

Certifications

Work History

Member Success Coordinator

Ria Health
12.2023 - 01.2025
  • Performed daily outreach to members during critical stages of their recovery, offering support and guidance.
  • Support members' success by managing attendance, coordinating reschedules for missed appointments, and enhancing the customer experience during the early stages of their journey.
  • Collaborated with Medical and Coaching Teams to drive member success, ensure safety, and maintain satisfaction.
  • Provided ongoing support to program members through phone, text, email, and other messaging platforms by addressing concerns, resolving issues, advocating on their behalf, and offering guidance and assistance.

Enrollment Specialist

Ria Health
03.2022 - 01.2024
  • Managed and maintained customer data across various platforms, ensuring accuracy and consistency.
  • Engaged with prospective customers through telephone, email, and messaging, ensuring clear and professional communication.
  • Enhanced customer service by promptly addressing inquiries, resolving issues, and establishing trust.
  • Conducted in-depth prospect interviews to assess eligibility and program suitability, providing end-to-end support throughout the process; referred ineligible candidates to appropriate external resources
  • Promoted to Senior Enrollment Specialist and Member Success Coordinator in 2024.


Crisis Worker, QMHP

Avail Solutions
04.2021 - 03.2022
  • Delivered prompt support by evaluating, intervening, and referring individuals in mental health or substance abuse crises to the appropriate care services.
  • Conducting evaluations to determine the need for inpatient or outpatient mental health treatment.
  • Managed and responded to telephone-based mental health, substance abuse, and other crisis interventions, providing follow-up care as necessary..
  • Managed caseloads efficiently by prioritizing urgent cases and providing continuous support to clients facing crises.

Fitness Director

Ultra Body Fitness/Freedom Fitness
04.2018 - 01.2021
  • Sold personal training programs, supervised assistant fitness directors and personal trainers, and provided exceptional customer service to training clients.
  • Promoted from Assistant Fitness Director to Fitness Director in 2019. Led team meetings to drive professional development, share best practices, and collaborate on strategies for addressing industry challenges.
  • Utilized data-driven strategies to identify operational improvements and enhance member retention within the fitness center.

Registered Behavioral Therapist

Center for Autism & Related Disorders
01.2017 - 04.2018
  • Achieved Board Certified Autism Technician (BCAT) and Registered Behavioral Therapist (RBT) certifications. Delivered Applied Behavior Analysis (ABA) therapy to children with Autism and related developmental disorders.
  • Built strong relationships with clients and families, promoting trust and open communication to enhance therapy effectiveness.
  • Conducted continuous data collection and analysis to assess the impact of implemented interventions, adjusting strategies as required.

Registered Line Technician

St. Nicholas Center
04.2016 - 10.2016
  • Achieved Registered Line Technician (RLT) certification. Collaborated closely with ABA clinicians, occupational therapists, and speech therapists to deliver comprehensive care.
  • Provided Applied Behavior Analysis (ABA) therapy to children and adolescents with autism and other developmental disorders.
  • Fostered strong relationships with clients and families, building trust and encouraging open communication to improve therapy outcomes.
  • Performed ongoing data collection and analysis to evaluate the effectiveness of interventions, making adjustments to strategies as needed.

Education

Bachelor of Arts - Psychology

Texas A&M University of Corpus Christi
01.2015

Skills

  • High computer literacy, including MS Office and tech-savvy capabilities
  • Knowledge and experience working with individuals with neurological and physical developmental disorders
  • Strong communication skills: clear, concise, and effective
  • Proven ability in multitasking, organization, and work planning/prioritization
  • Exceptional customer service with a focus on relationship-building, guidance, and teaching
  • Demonstrated patience, understanding, and professionalism
  • High level of discretion and confidentiality in handling sensitive information
  • Proficient in data entry, management, and maintenance with attention to accuracy and detail
  • Sales
  • Management

Accomplishments

  • Achieved Registered Line Technician (RLT) Certification in 2016.
  • Obtained Board Certified Autism Technician (BCAT) Certification in 2017.
  • Accomplished Registered Behavioral Therapist (RBT) Certification in 2017.
  • Fulfilled Qualified Mental Health Professional (QMHP) Certification in 2022.
  • Promoted from Assistant Fitness Director to Fitness Director in 2019.
  • Promoted from Enrollment Specialist to Senior Enrollment Specialist and Member Success Coordinator in 2024.


Certification

  • CPR/AED Certification
  • First Aid Certification
  • Basic Life Support Certification (BLS)
  • Qualified Mental Health Professional
  • BCAT
  • RBT
  • RLT

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePaid time offWork from home optionFlexible work hoursHealthcare benefitsPaid sick leavePersonal development programs

Software

Microsoft Office/Sheets

Teams

Google Suite

Thrio

CTM

Salesforce

Athena

Others

Timeline

Member Success Coordinator

Ria Health
12.2023 - 01.2025

Enrollment Specialist

Ria Health
03.2022 - 01.2024

Crisis Worker, QMHP

Avail Solutions
04.2021 - 03.2022

Fitness Director

Ultra Body Fitness/Freedom Fitness
04.2018 - 01.2021

Registered Behavioral Therapist

Center for Autism & Related Disorders
01.2017 - 04.2018

Registered Line Technician

St. Nicholas Center
04.2016 - 10.2016

Bachelor of Arts - Psychology

Texas A&M University of Corpus Christi

Profilequalifications

  • Diligent and proactive, with a strong willingness to learn and the ability to quickly adapt and master new skills.
  • Demonstrates patience, empathy, and open-mindedness, with a strong respect for diversity and inclusivity.
  • Confident, driven, and skilled in clearly and concisely communicating ideas.
  • Proficient in ABA therapy, sales, management, time management, customer service, childcare, clinical therapy, developmental and intellectual disabilities (IDD), mental health and substance abuse disorders, crisis intervention, collaboration, Microsoft Word, data tracking/documentation, personal training, and nutrition.

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Megan Coplin