Megan D. Smiley
El Paso,TX
Summary
Dynamic professional with extensive experience in cash handling and customer service at Spec's Wines, Spirits & Finer Foods. Proven track record in supervising cash operations and enhancing customer satisfaction. Skilled in register reconciliation and fostering strong relationships, consistently achieving high levels of accuracy and efficiency in financial transactions.
Overview
12
12
years of professional experience
Work History
Head Cashier
Spec's Wines, Spirits & Finer Foods
Dallas, TX
08.2013 - 03.2015
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Verified customer age requirement for alcohol or tobacco purchases.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Built and maintained productive relationships with employees.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Monitored register drawers to ensure adequate change was available throughout each shift.
Leasing Consultant
Westdale Real Estate Investment & Management
Dallas , Texas
08.2006 - 10.2008
- Built brand loyalty by delivering stellar leasing experience to residents.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Checked rental eligibility by following company's verification process.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Conducted informative and personalized tours, resulting in new leases.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Used conflict resolution skills to quickly resolve issues among residents.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Greeted potential tenants and provided information about the property.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Conducted background checks on applicants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Contacted and followed up with tenants on renewal notices.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Updated resident data into property management software system daily.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Cashier
Family Dollar
Farmers Branc, TEx
01.2006 - 08.2006
- Discounted purchases by scanning and redeeming coupons.
- Checked personal identifications during alcohol and tobacco sales.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Scanned items and checked pricing on cash register for accuracy.
- Accepted cash and credit card payments, issued receipts and provided change.
Leasing
B.G. Personnel
Dallas, TX
04.2003 - 01.2005
- Ensured compliance with company policies and procedures related to leasing activities.
- Maintained accurate records of all leasing activities on property management software systems.
- Prepared regular reports on occupancy rates, rent collections, leasing trends.
- Scheduled meetings with prospective tenants to discuss leasing terms and conditions.
- Developed and implemented leasing strategies to maximize occupancy levels.
- Performed regular walkthroughs of vacant units prior to leasing them out.
Education
GED -
Northlake College
Irving, TX08-2010
Skills
- Cash handling
- Register reconciliation
- Customer service
- Cashier supervision
- Sales transactions
- Deposit preparation
Timeline
Head Cashier
Spec's Wines, Spirits & Finer Foods
08.2013 - 03.2015
Leasing Consultant
Westdale Real Estate Investment & Management
08.2006 - 10.2008
Cashier
Family Dollar
01.2006 - 08.2006
Leasing
B.G. Personnel
04.2003 - 01.2005
GED -
Northlake College
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