Megan E. Morgan
Altoona,PA
Summary
Experienced professional with a strong background in customer service seeking a position within the Commonwealth of Pennsylvania. Skilled in providing exceptional service, resolving issues efficiently, and delivering a positive customer experience. Committed to contributing to organizational success and eager to make a valuable impact in a new role within state government.
Overview
14
14
years of professional experience
Work History
To Go Specialist
Texas Roadhouse
04.2025 - Current
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Increased repeat business by consistently providing friendly and attentive service.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
Police Officer
Altoona School
05.2024 - 01.2025
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Responded to emergency calls to provide assistance to citizens in need.
Front Office Assistant
Medexpress
05.2023 - 02.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
Police Officer
UPMC Altoona
06.2022 - 06.2023
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Police Officer
Saint Francis University
08.2021 - 06.2022
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
Caregiver
First Impressions
08.2019 - 03.2021
- Performed light housekeeping duties to maintain cleanliness standards while respecting the children's personal space.
- Maintained clean personal areas and prepared healthy meals to support the children's nutritional needs.
- Developed engaging recreational activities tailored to individual interests and abilities.
- Built and maintained rapport with children and family members to facilitate trusting caregiver relationship.
Receptionist
JcPenney
08.2011 - 07.2019
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
Education
Greater Johnstown Career Center
Johnstown, PA04.2021
High School Diploma -
Altoona High School
Altoona, PA06.2012
Cosmetology Certification -
Greater Altoona Career Center
Altoona, PA06.2012
Skills
- Positive growth mindset
- Active listening
- Efficient in Microsoft
- Problem solving skills
- Communication skills
Timeline
To Go Specialist
Texas Roadhouse
04.2025 - Current
Police Officer
Altoona School
05.2024 - 01.2025
Front Office Assistant
Medexpress
05.2023 - 02.2024
Police Officer
UPMC Altoona
06.2022 - 06.2023
Police Officer
Saint Francis University
08.2021 - 06.2022
Caregiver
First Impressions
08.2019 - 03.2021
Receptionist
JcPenney
08.2011 - 07.2019
Greater Johnstown Career Center
High School Diploma -
Altoona High School
Cosmetology Certification -
Greater Altoona Career Center
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