Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan E. Reeder

Administrative Office Manager
Montrose,CO

Summary

Experienced court and legal administration professional seeking to contribute to the Research and Data Unit within the Colorado Court Services Division. With a strong foundation in Colorado trial court processing, law office management, and most recently overseeing administrative operations for a six-county probation department, I bring a deep understanding of court systems, data-driven decision-making, and public service. I am eager to apply my operational insight, analytical skills, and commitment to service in a collaborative, inclusive environment that supports the mission of the Colorado Judicial Branch.

Overview

24
24
years of professional experience
4
4
years of post-secondary education

Work History

Administrative Office Manager

State Of Colorado, Seventh Judicial Probation
12.2016 - Current
  • Delivered performance reviews, recommending additional training or advancements.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Collaborated to develop standard operating procedures manual for support staff and telephone system maintenance.
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
  • Implemented new training programs for administrative personnel on office operations.
  • Created new employee handbook, district policies and forms.
  • Created & Implemented digital filing system on SharePoint to reduce paper usage and toner consumption along with increasing productivity across the district.
  • Coordinated internal company-wide meetings, conferences and staff meetings.
  • Coordinated travel arrangements for entire district staff.
  • Streamlined office processes by implementing efficient organizational systems and procedures.
  • Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
  • Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Enhanced employee engagement by conducting surveys and analyzing feedback for targeted improvements.
  • Enhanced internal communication channels through timely distribution of company updates and policy changes across all departments.

Human Resources Manager (Co-Owner)

Genuine Construction & Landscape, LLC
01.2018 - 08.2024
  • Reduced budget overruns by closely monitoring expenses and implementing cost-saving measures.
  • Improved project timelines by coordinating with team members on schedules, resources, and deadlines.
  • Developed training programs for employees to enhance their skills, improve job performance.
  • Coordinated procurement of project plans and specifications and routed data to construction management team.
  • Served as a liaison between construction teams and clients, addressing concerns and ensuring satisfaction throughout the project lifecycle.
  • Established an organized database containing critical project information that streamlined decision-making processes across departments.
  • Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
  • Conducted regular audits of financial transactions to ensure accuracy and prevent potential discrepancies or fraud cases.
  • Managed vendor relationships to ensure timely delivery of materials and services at competitive prices.
  • Managed accounting invoices and billings, balanced accounts and created financial reports.
  • Coordinated travel arrangements for team members attending conferences or conducting site visits, optimizing costs while ensuring convenience.
  • Communicated with clients daily via emails, telephone, texting and social media.
  • Organized company events such as annual meetings, team-building activities, and holiday parties that fostered a positive work environment and strengthened company culture.
  • Monitored inventory levels of office supplies to avoid shortages while maintaining a cost-effective purchasing strategy.
  • Created organized filing system to manage department documents.
  • Negotiated and executed contracts on behalf of department.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted safety meetings to ensure a safe working environment.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Completed bi-weekly payroll for 10 employees.

Law Office Manager

John J. Mitchel, LLC
11.2011 - 12.2016
  • Managed daily operations of law firm; including maintaining office’s budget, oversaw payroll and payroll tax reporting.
  • Balanced bank accounts, maintained QuickBooks accounting system, and paid firms operating expenses
  • Managed office schedule; including trial dates, hearings, mediations and depositions.
  • Coordinated appointments and schedule conference rooms if necessary.
  • Oversaw and coordinated acquisition and maintenance of legal research materials for office.
  • Purchased office supplies and equipment.
  • Prepared correspondence and communicated with clients.
  • Communicated case updates between clients and attorney.
  • Organized client correspondence, prepared mailings, and answered phone calls.
  • Conducted new client interviews and managed all client intake services.
  • Managed payment agreements with vendors for office supplies and technology specialists.
  • Managed complex schedules for attorneys and lawyers with court dates and client meetings.
  • Assisted with legal research on case law and conducted evidence examination and documentation.
  • Prioritized cases based on urgency, court dates and level of public and political attention.
  • Worked with other law offices and state and federal offices to obtain evidence and legal documentation pertaining to cases.
  • Communicated with clients and set up remote video and telephone conferences.
  • Completed bi-weekly payroll for 5 employees.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using PC Law software.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Shouldered administrative duties for legal staff such as scheduling, filing, responding to inquiries and answering phones

Court Judicial Assistant

State Of Colorado, Seventh Judicial District
04.2008 - 11.2011
  • Handled complex customer issues and complaints.
  • Worked directly with County Court Judge to ensure proper case management and docket flow.
  • Received pleadings, opened new cases, data entry, and file maintenance.
  • Processed court orders and updated electronic court records systems with accuracy.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Prepared courtrooms for session by supplying courtroom with paper and pens, easels and electronic equipment.
  • Met with judges, lawyers and police officials to coordinate functions of court.
  • Prepared and issued court orders for probation orders, sentencing information and other actions.
  • Maintained multiple court dockets and updated disposition of cases after court hearings and trials.
  • Marked and preserved exhibits introduced into evidence in court proceedings.
  • Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Drafted professional court correspondence to facilitate legal proceedings.

Administrative Assistant

Montrose County Treasurer’s Office
03.2007 - 04.2008
  • Answered multi-line phone system and directed calls appropriately.
  • Provided exceptional customer service and collected property tax payments and maintained cash drawer with accuracy.
  • Performed collection efforts on delinquent property tax accounts.
  • Reconciled all Montrose County Bank accounts and corresponding general ledger accounts.
  • Assisted Treasurer and Public Trustee with Foreclosure Notices, Hearings and required mailings, pursuant to Colorado Revised Statutes.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Scheduled office meetings and client appointments for staff teams.

Assistant Customer Service Manager

Bank of the West
08.2003 - 03.2007
  • Planned, prioritized, and delegated work tasks to ensure proper functioning of the teller line/customer service department.
  • Handled complex and escalated customer services issues.
  • Directed the daily operations of the teller line/ customer service team.
  • Implemented strategies to improve quality of service and productivity of the team.
  • Identified and addressed staff training and coaching needs.
  • Prepared and managed monthly teller line schedule to ensure proper coverage of department.
  • Performed random audits of cash drawers.
  • Prepared reports according to banking rules and regulations.
  • Conducted performance reviews and conferences.
  • Established goals and implemented strategies to achieve individual and team goals.
  • Acted as Branch Security Officer and conducted quarterly security trainings.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Created customer support strategies to increase customer retention.
  • Spearheaded training initiatives to keep all customer service team members operating consistently with strong call management abilities.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success and safety.
  • Supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Recruited and developed employees for the teller line of the branch.

Teller

Wells Fargo Bank, N.A.
07.2001 - 07.2003
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Maintained strict confidentiality of bank records and client information.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Assisted in the successful completion of internal and external audits through meticulous record-keeping and thorough preparation of required documentation.
  • Provided exemplary customer service while executing large-scale transactions, enhancing client satisfaction levels within the banking institution.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.

Education

High School Diploma -

Montrose High School
Montrose, Colorado
09.1997 - 05.2001

Business Administration

Colorado Mesa University
Grand Junction, CO

Skills

Payroll and budgeting

Staff Management

Training and Development

Critical Thinking

Policy and procedure modification

Analytical thinking

Attention to detail

Timeline

Human Resources Manager (Co-Owner)

Genuine Construction & Landscape, LLC
01.2018 - 08.2024

Administrative Office Manager

State Of Colorado, Seventh Judicial Probation
12.2016 - Current

Law Office Manager

John J. Mitchel, LLC
11.2011 - 12.2016

Court Judicial Assistant

State Of Colorado, Seventh Judicial District
04.2008 - 11.2011

Administrative Assistant

Montrose County Treasurer’s Office
03.2007 - 04.2008

Assistant Customer Service Manager

Bank of the West
08.2003 - 03.2007

Teller

Wells Fargo Bank, N.A.
07.2001 - 07.2003

High School Diploma -

Montrose High School
09.1997 - 05.2001

Business Administration

Colorado Mesa University

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