Megane Thelusdor
North Miami Beach,Florida
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 2 years.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Walk In Medical Clinic (Dr. Mani Kumar Gutam)
2021.08 - 2023.11
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Invoiced patients accurately in line with charging guidelines.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Cashier, Sales Associate, Stocker
Kellys Freeport LTD
2018.03 - 2021.06
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Education
High School Diploma -
EIGHT MILE ROCK HIGH SCOOL
GRAND BAHAMASkills
- Front Desk Operations
- Telephone Etiquette
- Insurance Verification
- Appointment management
- Medical Billing
- Insurance Claims
- Customer Service
- Cash Handling
- Computer Proficiency
- Data Entry
- Open and closing establishment
- Organizing files
- Cash handling and management
- Written and verbal communication
- Basic Math Competence
- Product restocking
- Multi-tasking strength
- Reliable and punctual
Languages
CREOLE
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Receptionist
Walk In Medical Clinic (Dr. Mani Kumar Gutam)
2021.08 - 2023.11
Cashier, Sales Associate, Stocker
Kellys Freeport LTD
2018.03 - 2021.06
High School Diploma -
EIGHT MILE ROCK HIGH SCOOL
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