Megan Gale
Seattle,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Better Properties Real Estate
Federal Way , WA
2017.01 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Account Manager
Seadrunar Recycling
Seattle , WA
2015.09 - 2017.07
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Built relationships with customers and community to promote long term business growth.
- Generated advertising brochure for vendor use.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Assistant Manager
Everett Golf & Country Club
Everett , WA
2012.04 - 2015.09
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Master Of Arts - Clinical Psychology
Capella University
Minneapolis, MN06.2024
Bachelor Of Science - Conservation Biology
Eastern Washington University
Cheney, WA06.2009
Skills
- Customer Service
- Advanced MS Office Suite Knowledge
- Business Writing
- PC Proficiency
- Back Office Operations
- CRM Software
- Customer and Client Relations
- Technical Support
- Typing Proficiency
- Time Management
- Schedule Management
- Employee Timesheet Processing
- Critical Thinking
- Multi-Line Phone Systems
- Internal Communications
- Complex Problem-Solving
- Correspondence Writing
- Records Management
- Account Reconciliation
- Administrative Support
- Calendar Management
- Proofreading
- Prioritization
- Marketing
- Strategic Planning
- Report Transcription
- Performance Improvement
- Accounting Support
- iManage Proficiency
- Account Balancing
- Database Organization
- Data Evaluation
- Closing and Contract Negotiations
- Process Optimization
- Data Management
- Recordkeeping
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Administrative Assistant
Better Properties Real Estate
2017.01 - Current
Account Manager
Seadrunar Recycling
2015.09 - 2017.07
Assistant Manager
Everett Golf & Country Club
2012.04 - 2015.09
Master Of Arts - Clinical Psychology
Capella University
Bachelor Of Science - Conservation Biology
Eastern Washington University
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