Megan Grab

• Managed all aspects of the customer experience from order entry to final installation, acting as the main point of contact for homeowners, builders, and dealers.
• Supported the sales team with quotes, order reviews, and product specifications, ensuring customer expectations were accurately translated into production requirements.
• Coordinated project schedules, communicated lead times, and provided regular status updates to maintain transparency and customer confidence.
• Oversaw installation coordination, including scheduling, verifying site readiness, and confirming successful delivery and setup with installers across multiple states.
• Worked closely with engineering and production teams to clarify design details, resolve issues, and maintain alignment between customer intent and manufacturing output.
• Maintained all project documentation and correspondence using Excel trackers, Teams, shared drives, and email to ensure accuracy and visibility across departments.
• Developed and implemented a formal quality control and inspection process, standardizing checks before packaging and reducing post-delivery issues.

Key Achievements:

• Improved customer satisfaction and reduced service issues through proactive communication and documented project tracking.
• Increased accuracy in orders and reduced shipping errors by establishing standardized handoff procedures between departments.
• Strengthened collaboration between sales, production, and logistics teams to ensure projects were completed on time and to specification.
• Successfully managed hybrid workflows, using digital tools to communicate with internal teams and clients effectively from both on-site and remote settings.

Customer Service Representative

• Served as the first point of contact for customers via phone, email, and live chat, providing prompt and professional service.
• Processed orders accurately, collected and updated order information, and ensured customers received timely updates on order status and shipping.
• Handled customer concerns, product questions, and lead-time inquiries with efficiency and empathy.
• Partnered closely with the manufacturing and scheduling teams to communicate accurate timelines and resolve issues proactively.
• Maintained detailed customer records and correspondence in CRM systems to ensure accurate communication across departments.

Account Executive

• Promoted after demonstrating strong product knowledge, relationship management, and performance in customer support.
• Managed a portfolio of national accounts with recurring, high-volume orders and complex program structures.
• Oversaw branded merchandise programs (custom online stores), ensuring accurate product listings, pricing, and availability.
• Conducted quarterly performance reviews for client programs, analyzing sales data and recommending product adjustments based on performance trends and current promotional market demand.
• Collaborated with sourcing and manufacturing teams to develop quotes, identify new promotional products, and secure competitive pricing for client programs.
• Implemented special pricing structures and coordinated new product launches within client programs.
• Partnered with outside sales representatives to strengthen relationships with key clients, address account-specific needs, and develop strategic growth opportunities.

Key Achievements:

• Served as the dedicated Account Executive for 4imprint, one of the largest distributors in the promotional products industry—managing large-scale programs, ensuring flawless execution, and maintaining a high standard of accuracy and responsiveness.
• Strengthened customer loyalty and repeat business through consistent communication and tailored promotional solutions.
• Increased efficiency of program management through improved coordination between sourcing, manufacturing, and sales teams.
• Recognized for accuracy, responsiveness, and the ability to manage large account portfolios with high customer satisfaction.

• Provided dedicated customer service and order management support for national accounts and the Awards Line, handling high-volume, high-visibility orders for key clients.
• Served as a direct point of contact for customers, distributors, and sales representatives via phone, email, and chat—delivering prompt, professional communication at every stage.
• Processed and tracked orders from entry through shipment, ensuring product accuracy, on-time delivery, and quality consistency.
• Partnered with the production, artwork, and shipping teams to coordinate schedules, verify order details, and meet customer specifications.
• Assisted in resolving order issues, lead time concerns, and product questions while maintaining a strong focus on customer satisfaction.
• Supported account managers and the awards program team in organizing promotional campaigns and maintaining accurate program data.

Key Achievements:

• Collaborated on high-volume, nationally distributed promotional product programs for major clients across the U.S.
• Recognized for responsiveness, accuracy, and strong working relationships with both customers and internal teams.
• Contributed to the success of the National Accounts Team by maintaining detailed order tracking and communication systems that reduced turnaround time and improved client satisfaction.

• Processed high-volume orders, blueprints, and customer inquiries with accuracy.
• Managed incoming/outgoing calls and assisted in invoicing, filing, and mail distribution to support daily operations.