Megan Grace Cedeno

As the Team Leader for the Processing Coordinators at the Nogales Border Patrol Station, my duties consist of managing the day shift SOSI employees, training the new SOSI employees, keeping a professional and organized team, and providing guidance for my team while monitoring operations. My responsibilities are to motivate my team on a daily basis, as well as inspiring positive communication within our department.

My duties as a processing coordinator consist of receiving and gathering data for the initial intake of detainees. I play an integral role in processing detainees who have been apprehended for crossing into the U.S.A. illegally, by performing records checks, and interviews in multiple languages; This helps the station decide how detainees will be processed.

Maintaining well-being of detainees outside of a secure complex, inventorying, tagging, and store detainee's personal property for tracking purposes. Communicate in Spanish language. Log the status of welfare checks of occupants. Visual inspections of temporary holding areas and input information into the appropriate processing system. Draft and maintain administrative paperwork and reports related to property, transportation, and deportation documentation. Enter data in customer portal, linking family units and family groups (FMU/FMG) in e3. Store Property and conduct inventories. Create roll calls, and perform duties related to care of those in custody. Update modules with cell assignments and custodial actions (food, medical, phone calls, and other amenities).

Inspecting immigration documents and detainees’ possessions is part of my daily duties. I work together with Border Patrol Agents and Border Patrol Processing Coordinators in maintaining a safe work environment in a facility that holds over 1,200 detainees at a time. During operations, I handle risk management situations, like directing large groups of detainees at the same time. All while managing the day shift of SOSI employees on a daily basis, as well as keeping a positive communication within our department with border patrol supervisors and agents.

• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Built strong relationships with coworkers through positive attitude and attentive response.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Mentored and guided employees to foster proper completion of assigned duties.
• Maintained database systems to track and analyze operational data.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Gathered, organized and input information into digital database.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

As a SOSI employee I work as a Bilingual (Spanish/English) Processing Coordinator in Nogales Border Patrol Station. My processing coordinator duties consists of receiving and gathering data for the initial intake interview in multiple languages of detainees who have crossed into the U.S.A illegally and have been apprehended by immigration officer/agent; This helps the border patrol station decide how the detainees will be processed. Maintaining well-being of detainees outside of a secure complex, inventorying, tagging, and store detainee's personal property for tracking purposes. Communicate in Spanish language. Log the status of welfare checks of occupants. Visual inspections of temporary holding areas and input information into the appropriate processing system. Draft and maintain administrative paperwork and reports related to property, transportation, and deportation documentation. Enter data in customer portal, linking family units and family groups (FMU/FMG) in e3. Store Property and conduct inventories. Create roll calls, and perform duties related to care of those in custody. Update modules with cell assignments and custodial actions (food, medical, phone calls, and other amenities)

Working Conditions

• Ability to work efficiently under deadlines and pressure.

• Ability to keep up in a fast-paced environment.