Summary
Overview
Work History
Education
Skills
Timeline
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Megan J. Ekelburg

Delran,NJ

Summary

Dedicated Customer Engagement Leader, successful at managing multiple responsibilities and engaging with customers and associates with a professional, supportive and positive attitude. An organized and dependable worker, striving to understand perspectives from all points of view, and thriving on assisting customers and associates navigate challenges while actively seeking feedback and adapting to new challenges. Driven by a passion for excellence and encouragement, customer service and problem resolution skills are of great importance when enhancing customer satisfaction and team productivity. Proud to have coached many associates through one-on-ones and hands-on training to reach desired goals. Changes within companies are seen as an opportunity to stay competitive with others and value continuous growth and encouragement as a pathway to enhance overall performance.

Overview

8
8
years of professional experience

Work History

Customer Engagement Leader

PetSmart
02.2021 - Current
  • Developed strong oral communication, written communication and critical-thinking skills in a fast-paced retail environment, using empathy and professionalism to deliver customer and associate needs.
  • Enhance customer satisfaction by promptly responding to Customer Recovery Opportunities and addressing any and all issues relating to the store's performance with empathy and professionalism.
  • Establish strong relationships with customers in-person, through email and over the phone, centered around trust, reliability and professional insight to ensure customers remain satisfied.
  • Accountable for maintaining strict adherence to company and state policies related to customer engagement, associate coaching and animal care standards.
  • Managed approximately 30-50 customer interactions per day, through email, in person, and over the phone.
  • Use time management skills to balance several diverse responsibilities effectively to drive operational efficiency and team performance.
  • Maintain an environment of ongoing improvement within the team, encouraging open feedback from both associates and customers alike.
  • Deliver exceptional customer service to every customer by imposing extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-train existing associates to maximize the team's productivity and expertise.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Artist

Self-employeed
02.2019 - Current
  • Ensure strong time management skills while managing multiple projects as well as a full-time job as a store manager.
  • Create fine art with strong attention to detail and organizational skills, ensuring timely delivery and customer satisfaction
  • Communicate with customers via website and email, delivering fast response times to ensure friendly engagement and potential sales.
  • Increase art sales by leveraging social media platforms for effective promotion and audience engagement.
  • Designed a personalized website that allows customers to navigate an arrangement of artwork sizes and prices, as well as estimated wait periods, artwork references and vital contact information.
  • Create memorial artwork for multiple Police Departments dedicated to fallen K-9's.
  • Improved office organization, creating a more efficient workspace that fosters creativity and productivity.

Waitress

Amy's Omelette House
09.2016 - 03.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards during busy shifts.
  • Proven successful in working in a fast-paced environment both independently and as a team, providing outstanding customer service and aiding the progression of clientele.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

Associate of Arts - Liberal Arts

Rowan College At Burlington County
Mount Laurel, NJ
05.2020

Skills

  • Customer Service
  • Excellent Communication
  • Conflict Resolution
  • Team Leadership
  • Organizational Skills
  • Positive Attitude
  • Time Management
  • Attention to Detail
  • Product Knowledge
  • Team Development

Timeline

Customer Engagement Leader

PetSmart
02.2021 - Current

Artist

Self-employeed
02.2019 - Current

Waitress

Amy's Omelette House
09.2016 - 03.2019

Associate of Arts - Liberal Arts

Rowan College At Burlington County

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Megan J. Ekelburg