Megan Joy Andrews
Tooele,Utah
Summary
Friendly,with a background in various office settings including medical. I am found to be an energetic and dependable candidate successful at managing multiple priorities with a positive attitude.
Well-organized professional equipped with varied experiences in administrative roles. As well as experienced in aiding with patient care and overall customer service.
Overview
2
2
years of professional experience
Work History
Physician Liaison
Mountain Land Physical Therapy
06.2023 - Current
- Improved patient referral rates by establishing and maintaining strong relationships with healthcare providers.
- Presented at local conferences and meetings to raise awareness about the practice''s services, attracting new potential referral partners.
- Documented all correspondence with practitioners' office staff and kept accurate records using a mix of Excel and other Microsoft apps.
- Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for marketing uses.
- Collaborated with marketing teams to develop targeted materials promoting services offered by each the clinics.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
- Organized educational events for referring physicians, promoting knowledge sharing and collaboration among specialists.
Receptionist
Mountain Land Physical Therapy
08.2022 - 06.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Organized, maintained and updated information in computer databases.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
Prestman Auto
02.2022 - 06.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected both card and cash payments, processed transactions and updated relevant records.
- Resolved customer problems and complaints.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
Education
No Degree -
Salt Lake Community College
Salt Lake City, UT05.2027
High School Diploma -
Blue Peak High School
Tooele, UT05.2022
Skills
- Event Coordination
- Patient volume promotion
- Proficiency in Microsoft 360
- Conflict Resolution
- Correspondence Management
- Scheduling
- Professional Demeanor
- Customer/Client relations
- Organization skills
- Office Supply Management
- Time Management
- Customer Service
Timeline
Physician Liaison
Mountain Land Physical Therapy
06.2023 - Current
Receptionist
Mountain Land Physical Therapy
08.2022 - 06.2023
Receptionist
Prestman Auto
02.2022 - 06.2023
No Degree -
Salt Lake Community College
High School Diploma -
Blue Peak High School
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