Richard Hayes
Jacksonville,FL
Summary
Meticulous Utility Locator, Instructor, Manager, and Supervisor Professional with 10+ years of experience in customer and personal service, tech support, staff management, leadership, security, and customer care. Familiar with major customer service software and conflict resolution with a positive attitude. Aiming to use these proven skills to effectively fill these roles in this company. Enjoy working in teams yet can work independently.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Utility Locator
UtiliQuest
02.2023 - Current
- Conducted accurate underground utility locating using electromagnetic and ground-penetrating radar equipment.
- Collaborated with construction teams to ensure safe digging practices and compliance with local regulations.
- Maintained detailed records of utility locations and performed quality checks to verify markings.
- Trained new staff on equipment use and safety procedures.
- Utilized GIS technology to record and analyze utility data, improving mapping accuracy.
Instructor
U.S. Navy
07.2019 - Current
- Trained and instructed employees in job duties and company policies
- Advised teaching and administrative staff in curriculum development, use of materials and equipment, and implementation of state and federal programs and procedures
- Conducted or participated in workshops, committees, and conferences designed to promote intellectual, social, and physical welfare of students
- Revised instructional material, such as books, simulation exercises, lesson plans, instructor guides, and tests
Manager
U.S. Navy
09.2015 - 06.2019
- Maintained and developed records pertaining to procedures, policies, standards, inventory, personnel, orders, supplies, and machine maintenance
- Provided basic technical support for clients on a wide range of company products, resolving issues at a 100% rate
- Reviewed financial statements, activity reports, or other performance data to measure productivity, goal achievement and to identify areas needing cost reduction or program improvement
- Established and implemented departmental policies, goals, objectives, or procedures in conjunction with organization officials, and staff members
Supervisor
U.S. Navy
09.2010 - 08.2015
- Prepared and issued work schedules, deadlines, and duty assignments for office or administrative staff
- Evaluated employees' job performance and conformance to regulations and recommend appropriate personnel action
- Supervised work of office, administrative, or employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Researched, compiled, and prepared reports, manuals, correspondence, or other information required by management or governmental agencies
Quartermaster
U.S. Navy
09.2010 - 06.2019
- Stand watch as assistants to Officer of Deck and Navigator; serve as Helmsmen.
- Perform ship control, navigation, and bridge watch duties.
- Procure, correct, use, and stow navigational and oceanographic publications and charts.
- Maintain navigational instruments and keep correct navigational time.
- Perform weather data observations and data encoding.
- Perform tactical communications using visual, audible, and electronic methods.
- Render honors and ceremonies in accordance with national observances and foreign customs.
Education
High School Diploma -
Crisp County High School
05.2010
Skills
- Proficient in utility location technologies
- Strong knowledge of OSHA safety standards and local utility regulations
- GIS Software and Data Analysis
- Strong Communication Skills and Teamwork Abilities
- Public Speaking
- Organizational Skills
- Detail Oriented
- Conflict Resolution
- Developing Others
- Skills Management
- Strategic Planning
- Software: Word, Excel, PowerPoint, Outlook
Certification
· MU Work Candidate (2k) Job Writer
· Basic Maintenance Person OMMS-N
· Journeyman Instructor Training
· Advanced Leadership Course
· Instructor Certified
· Naval Reaction Force
· Organizational Risk Manager
· Lean Six Sigma - Green Belt, Yellow Belt
· Disc Leadership Manager
· Project Manager
· American Red Cross
· Basic Life Support/AED 5/30/2023 – 5/30/2025
Timeline
Utility Locator
UtiliQuest
02.2023 - Current
Instructor
U.S. Navy
07.2019 - Current
Manager
U.S. Navy
09.2015 - 06.2019
Supervisor
U.S. Navy
09.2010 - 08.2015
Quartermaster
U.S. Navy
09.2010 - 06.2019
High School Diploma -
Crisp County High School
Similar Profiles
Brandon HarrisonBrandon Harrison
SPECIAL PROJECTS LOCATOR at UtiliQuestSPECIAL PROJECTS LOCATOR at UtiliQuest
Pierre HawkinsPierre Hawkins
Utility Locator at UtiliquestUtility Locator at Utiliquest
Jeffrey HoerlJeffrey Hoerl
Locator at UtiliquestLocator at Utiliquest