Megan Lee Mackey

• Increased event bookings by developing and implementing effective catering sales strategies.
• Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
• Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
• Exceeded both quarterly and annual sales goals.
• Increased brand visibility through participation in trade shows, conferences, and other public-facing events.
• Monitored industry trends to stay competitive within the catering market space.

• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance across 10 locations.
• Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
• Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
• Organized manuals, multimedia visual aids and other educational materials to aid training.

Meticulously organized and managed events in a friendly and professional manner

Maintained client databases and developed meaningful relationships with hosts and vendors

Adhered to all food, sanitation, and personal safety requirements, procedures, and protocols

Delivered in commercial vehicles and handled setup of all food and equipment at each event

Checked inventory levels, reported counts and suggested ordering quantities to General Manager for tri-weekly purchasing

• Delivered lectures and training sessions to all franchise owners and managers
• Created materials for training in the field for new hires and facilitated successful implementation and reporting
• Collaborated personally with franchisees to develop and grow the brand along with their sales

• Productively researched, marketed, wrote contracts, and presented real estate to both buyers and sellers as part of one of the most successful teams in the South Florida area.

• Managed lab and site inspections, critically analyzed results, created detailed reports, provided accurate remediation protocols for home inspections to national standards.