Megan Lee
Shreveport,LA
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, and organize resources.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Paycheck Loans
Shreveport, LA
01.2024 - Current
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Maintained accurate records of collection activities in database system.
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
- Established processes for monitoring customer satisfaction levels.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed the front desk by answering phones, scheduling appointments, or taking reservations.
- Provided administrative support including filing paperwork, answering phones, handling correspondence.
- Performed general administrative duties such as answering phones and taking messages.
- Assisted with administrative tasks including answering phones, scheduling appointments, and filing paperwork.
- Assisted in the development of new products and services for loan customers.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Counseled clients on debt management and repayment plans.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Approved or denied loan applications based on established guidelines.
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with potential customers to increase loan business.
- Provided customer service support throughout the entire process from application through closing.
- Explained various types of loans available to customers and their associated terms and conditions.
- Verified accuracy of loan documents prior to approval.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Reviewed loan agreements to confirm completeness and accuracy.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Ensured accuracy of all documentation related to client accounts.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Factory Worker
Ditto Apparel
Shreveport, LA
08.2017 - 11.2024
- Maintained inventory of materials and supplies, ensuring adequate stock levels.
- Communicated effectively with team members regarding tasks and progress.
- Identified problems related to assembly line operations and took corrective action.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Loaded and unloaded items from machines and conveyors.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Sorted and packaged products to prepare for processing or shipment.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Separated products according to weight, grade and size of material to produce final product.
- Inspected finished goods for conformance with established standards.
- Assisted in the assembly of components into finished products.
- Sorted product components on work tables to maintain maximum organization and productivity.
Technical Support Officer
Teleperformance
Shreveport, LA
04.2012 - 10.2024
- Assisted other departments in resolving their IT related queries.
- Resolved network connectivity issues for users onsite and remotely.
- Coordinated with vendors for repairs or maintenance of computer equipment.
- Analyzed customer feedback to identify areas of improvement for products and services.
- Provided guidance and advice regarding effective use of IT resources.
- Created backup plans to protect data from loss or corruption in case of system failures.
- Provided technical support services to customers over the phone and email.
- Performed troubleshooting tasks to diagnose system errors or malfunctions.
- Maintained log of all service requests with detailed information about each case.
- Configured user accounts, passwords, file permissions.
- Identified and documented system problems, using relevant tools.
- Resolved escalated customer complaints promptly and professionally.
- Ensured customer satisfaction by resolving technical issues in a timely manner.
- Supported customers with online billing, access and account issues.
- Demonstrated advanced product knowledge to solve customer issues.
Homemaker
Self-employeed
Keithville, LA
03.2015 - 10.2022
- Prepared various meats, seafoods and vegetables for cooking purposes.
- Prepared ingredients for cooking according to recipes and dietary requirements.
- Managed simultaneous cooking tasks to fulfill multiple orders efficiently.
- Cooked items according to recipes using various cooking techniques.
- Adjusted cooking methods and ingredients based on special dietary requirements.
- Demonstrated knowledge of various cooking methods, ingredients, equipment and processes.
- Sliced, diced, chopped, and prepared raw ingredients for cooking.
- Created recipes for use in cooking lessons, including vegetarian options.
- Checked freshness of ingredients prior to cooking.
- Stocked pantries with necessary supplies for cooking operations.
- Maintained cleanliness of kitchen, including cooking utensils, dishes, and workstations.
- Made arrangements for dining, laundering and dry cleaning.
- Scraped and stacked dirty dishes for proper cleaning.
- Use appropriate cleaning chemicals according to instructions.
- Cleaning windows, doors, walls and ceilings using appropriate cleaning materials.
- Kept track of cleaning supplies inventory levels.
- Disinfected surfaces between events using appropriate cleaning products.
- Responded quickly to emergency cleaning requests.
- Performed cooking, cleaning, and washing linens.
- Performed basic cleaning and upkeep duties.
- Performed thorough daily cleaning by dusting and cleaning ceiling vents, surface areas and counters.
- Operated steam cleaning equipment for deep-cleaning purposes.
- Assisted in setting up, moving, and cleaning under furniture and fixtures during deep cleaning sessions.
- Using appropriate cleaning products for different surfaces.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Cleaned carpets using a variety of techniques, such as steam cleaning, shampooing, dry-cleaning, and spot removal.
- Moved heavy furniture for deep cleaning purposes.
- Scrubbed tile surfaces with appropriate cleaning solutions.
- Completed each assigned cleaning project on schedule.
- Restocked cleaning supplies when necessary.
- Polished furniture using appropriate cleaning products.
- Stocked shelves with new products and reorganized existing displays as necessary.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Suggested comparable products to replace out-of-stock items.
- Maintained up-to-date knowledge of fashion trends, new collections, and market availability.
- Provided wardrobe consultation services, including closet organization and styling advice.
- Identified and analyzed complex problems to develop effective solutions.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
Cashier/Appliance Sales
Home Depot
Shreveport, LA
02.2009 - 04.2011
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Ensured compliance with all safety regulations within the store environment.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
Assistant Manager
Paycheck Loans
Shreveport, LA
06.2007 - 02.2009
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
- Processed customer deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Verified and recorded cash totals from daily receipts.
- Organized paperwork associated with each financial transaction in an orderly manner.
- Maintained accurate records of collection activities in database system.
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
- Researched customer accounts for any discrepancies or outstanding payments.
- Monitored customer accounts for changes in financial status or contact information.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Counseled clients on debt management and repayment plans.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Approved or denied loan applications based on established guidelines.
- Developed and maintained relationships with potential customers to increase loan business.
- Provided customer service support throughout the entire process from application through closing.
- Verified accuracy of loan documents prior to approval.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Approved loan within specified limits or referred to appropriate approval level.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Delegated work to staff, setting priorities and goals.
Education
Certificate in Business Technololgies - Business
Shreveport Job Corps Center
Shreveport, LA07-2006
Some College (No Degree) - Criminal Justice
Ashford University
San Diego, CASkills
- Operations Management
- Collections proficiency
- Marketing tactics
- Microsoft Office expertise
- Financial Management
- Customer rapport
- Schedule Management
- Telephone Etiquette
Accomplishments
- Employee of the Month, Leadership Training
Timeline
Assistant Manager
Paycheck Loans
01.2024 - Current
Factory Worker
Ditto Apparel
08.2017 - 11.2024
Homemaker
Self-employeed
03.2015 - 10.2022
Technical Support Officer
Teleperformance
04.2012 - 10.2024
Cashier/Appliance Sales
Home Depot
02.2009 - 04.2011
Assistant Manager
Paycheck Loans
06.2007 - 02.2009
Certificate in Business Technololgies - Business
Shreveport Job Corps Center
Some College (No Degree) - Criminal Justice
Ashford University