Results-driven Advanced Medical Support Assistant with 5 years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
16
16
years of professional experience
Work History
Receptionist
Great Beginnings Pediatric Dentistry
02.2018 - 05.2021
Wage: $20 per hour
36-38 hours per week
Adhering to the scheduling policies and procedures.
Conducting special audits, studies, or surveys to development procedures.
Ensure appointments are made from a provider's order.
Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
Explaining the VHA mandate to collect insurance information to Veterans and their families.
Collecting, scanning, and updating health insurance information to aid in the revenue collection process.
Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.
Utilizing reports to assist in care delivery process.
Resolving difficult problems and diffuses potential dissatisfaction with VA services.
Responsible for VHIC Card process, Benefit Travel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes.
Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
Streamlined patient check-in process with effective communication and organization skills.
Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
Pediatric Dental Assistant
Great Beginnings Pediatric Dentistry
02.2018 - 05.2021
Wage: $20 per hour
36-28 hours per week
Record information on prescriptions for patient records.
Maintain dental equipment in operative condition.
Maintain recurring dental reports for assigned clinic.
Position film for the correct photographic angle on patient.
Operate dental X-ray equipment to take routine and specially requested intraoral and extraoral radiographs
Streamlined appointment scheduling for increased efficiency and reduced wait times.
Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Schedule appointments based on appropriate reason for visit to ensure accuracy of appointment
Ensure the clinic maintains appropriate standards for certification and inspections
Prepare monthly data reports, ensuring accuracy prior to submission
Utilize automated systems to retrieve and analyze data.
Assisted dentists during procedures, effectively anticipating needs and reducing treatment times.
Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
Collaborated with dental team members for seamless coordination of care for pediatric patients.
Medical Support Assistant
Stone Dental Clinic
06.2021 - Current
Pay Grade GS 5 Step 3
Salary : $42,214
Hours per week: 40
Adhering to the scheduling policies and procedures.
Conducting special audits, studies, or surveys to development procedures.
Ensure appointments are made from a provider's order.
Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
Explaining the VHA mandate to collect insurance information to Veterans and their families.
Collecting, scanning, and updating health insurance information to aid in the revenue collection process.
Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.
Utilizing reports to assist in care delivery process.
Resolving difficult problems and diffuses potential dissatisfaction with VA services.
Responsible for VHIC Card process, Benefit Travel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes.
Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
Streamlined patient check-in process with effective communication and organization skills.
Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
Adhering to the scheduling policies and procedures.
Conducting special audits, studies, or surveys to development procedures.
Ensure appointments are made from a provider's order.
Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
Explaining the VHA mandate to collect insurance information to Veterans and their families.
Collecting, scanning, and updating health insurance information to aid in the revenue collection process.
Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.
Utilizing reports to assist in care delivery process.
Resolving difficult problems and diffuses potential dissatisfaction with VA services.
Responsible for VHIC Card process, Benefit Travel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes.
Dental Assistant
Stone Dental Clinic
06.2021 - Current
Pay Grade GS 5 Step 3
Salary : $42,214
Hours per week: 40
Record information on prescriptions for patient records.
Maintain dental equipment in operative condition.
Maintain recurring dental reports for assigned clinic.
Position film for the correct photographic angle on patient.
Operate dental X-ray equipment to take routine and specially requested intraoral and extraoral radiographs
Streamlined appointment scheduling for increased efficiency and reduced wait times.
Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Schedule appointments based on appropriate reason for visit to ensure accuracy of appointment
Ensure the clinic maintains appropriate standards for certification and inspections
Prepare monthly data reports, ensuring accuracy prior to submission
Utilize automated systems to retrieve and analyze data.
Waitress
Tricia's Rondette
08.2012 - Current
Wage: $10.65 per hour
6-8 hours per week
Setting the tables with cloths, silverware, glasses, condiments, napkins, and decorations.
Prepares back-up tables with such supplements as butter, ice, coffee, fruits, juices, salads, and breads.
Must be familiar with the menu for the day, offer suggestions if requested, record desired selections from guests and turn in the order for preparation to the kitchen.
Serves side dishes such as salads, fruit dishes, bread, wine or other beverages.
When meal is completed, clears and cleans table and the immediate area, and resets the table in preparation for the next guests.
Performs other related duties as required.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Bartender
Klock Smith American Legion Post 1788
11.2017 - 06.2023
Wage: $14.20 per hour
5-10 hours per week
Follows established procedures in operating a full-service bar, mixing and serving the full range of alcoholic and non-alcoholic beverages.
Assist customers by discussing beverages available, their content and mixing special drinks according to customer direction.
Records sales, makes change or prepares charge slips in accordance with operating procedures.
Keeps records of quantities of beverages dispensed and submits requirement for re-stocking to supervisor. Performs other duties as assigned
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Dental Assistant
McCue Dental
06.2015 - 09.2018
Wage: $15 per hour
40+ hours per week
Assist the oral surgeon in the hospital operating room in a variety of complex oral maxillofacial procedures that involve lengthy, delicate surgery.
Prepare and place surgical dressings, remove contaminated instruments, and cut sutures on direction.
Operate dental X-ray equipment to take intra and extra-oral radiographs.
Obtain and record related medical history of patient, and route patient for medical tests and services when required.
Perform a variety of scrub duties in preparation for intraoral and extraoral procedures.
Perform inter-oral procedures as directed by the Dentist.
Take preliminary impressions for study models, remove sutures, place and remove rubber dams, perio-packs, matrix bands, and wedges.
Operate dental X-ray equipment to take intra and extra-oral radiographs.
Prepare and arrange all instruments and materials needed for each treatment.
Obtain and record related medical history of patient, and route patient for medical tests and services when required.
Maintain dental equipment in a clean and operative condition
Dental Assistant
Long Falls Dentistry
09.2017 - 02.2018
Wage: $17 per hour
36-38 hours per week
Assist the oral surgeon in the hospital operating room in a variety of complex oral maxillofacial procedures that involve lengthy, delicate surgery.
Prepare and place surgical dressings, remove contaminated instruments, and cut sutures on direction.
Operate dental X-ray equipment to take intra and extra-oral radiographs.
Obtain and record related medical history of patient, and route patient for medical tests and services when required.
Perform a variety of scrub duties in preparation for intraoral and extraoral procedures.
Perform inter-oral procedures as directed by the Dentist.
Take preliminary impressions for study models, remove sutures, place and remove rubber dams, perio-packs, matrix bands, and wedges.
Operate dental X-ray equipment to take intra and extra-oral radiographs.
Prepare and arrange all instruments and materials needed for each treatment.
Obtain and record related medical history of patient, and route patient for medical tests and services when required.
Maintain dental equipment in a clean and operative condition
Child and Youth Program Assistant
CYSS - FORT DRUM
05.2008 - 05.2014
Wage: $14.10 per hour
40 hours per week
Serves as a Child and Youth Program Assistant in a Child and Youth Services program and maintains control of and accounts for whereabouts and safety of children and youth.
Plans, coordinates, and conducts activities that meet the physical, social, emotional and cognitive needs for program participants based on the group and individual children and youth.
Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults.
Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules and provides program options for children with special requirements.
Maintains program participation data and complete daily report.
Enhanced children''s social skills by organizing group activities and promoting positive interactions.
Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
Collaborated with colleagues to develop age-appropriate programs that met the needs of diverse learners.
Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
Assisted in planning and executing special events for families, fostering strong community connections.
Monitored children''s behavior and intervened when necessary, ensuring a respectful learning atmosphere.
Education
English 101, Marketing 101 - Liberal Arts
SUNY Jefferson Community College
Watertown, NY
05.2011
Introduction to Business, Introduction to Psychology, Alcohol, Drugs and Society - Liberal Arts
SUNY College of Tech at Canton
Canton, NY
05.2008
Regents Diploma -
1000 Islands High School
Clayton, NY
06.2007
Skills
Insurance Verification
Medical Records Management
Exam Room Preparation
Medical Record Assessment
Detail Oriented
Patient Scheduling
Resourcefulness
Patient Care Coordination
Appointment Scheduling
Patient Counseling
Patient Relations
Patient Services
Procedure Support
Timeline
Medical Support Assistant
Stone Dental Clinic
06.2021 - Current
Dental Assistant
Stone Dental Clinic
06.2021 - Current
Receptionist
Great Beginnings Pediatric Dentistry
02.2018 - 05.2021
Pediatric Dental Assistant
Great Beginnings Pediatric Dentistry
02.2018 - 05.2021
Bartender
Klock Smith American Legion Post 1788
11.2017 - 06.2023
Dental Assistant
Long Falls Dentistry
09.2017 - 02.2018
Dental Assistant
McCue Dental
06.2015 - 09.2018
Waitress
Tricia's Rondette
08.2012 - Current
Child and Youth Program Assistant
CYSS - FORT DRUM
05.2008 - 05.2014
English 101, Marketing 101 - Liberal Arts
SUNY Jefferson Community College
Introduction to Business, Introduction to Psychology, Alcohol, Drugs and Society - Liberal Arts
SUNY College of Tech at Canton
Regents Diploma -
1000 Islands High School
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