Megan M. Gessner
Cincinnati,OH
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Upbeat with strong relationship-building abilities. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Scheduler/Confirmer
US HomePro
07.2021 - 08.2023
- Cold call old prospects
- Confirmed appointments
- Managed schedules for in-home kitchen remodeling consultations
- Qualified customers for in-home kitchen remodeling consultations (level of interest, present satisfaction with current kitchen, etc.)
- Verified customer details (valid address, phone number availability) prior to designer in-home visit
- Create new profiles for all incoming prospects within the customer database
- Worked flexible hours across night, weekend and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Crew Member
Burger King
08.2021 - 05.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Performed nightly closing duties.
Dishwasher
Willowbrook Nursing Home
05.2019 - 10.2019
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
- Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
- Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Washed dishes and assisted in bussing tables.
Education
Associate of Arts - Exploratory
University of Cincinnati Blue Ash College
Cincinnati, OH05.2026
High School Diploma -
Delaware Christian School
Delaware, OH05.2022
Skills
- Computer Skills
- Problem-Solving
- Schedule Management
- Attention to Detail
- Telephone Etiquette
- Call Schedule Distribution
- Recordkeeping Experience
- Strong Work Ethic
- Schedule Coordination
- Effective Multitasking
- Customer Service
- Service Sales
Accomplishments
Dean's List, Fall 2023, University of Cincinnati.
Timeline
Crew Member
Burger King
08.2021 - 05.2022
Scheduler/Confirmer
US HomePro
07.2021 - 08.2023
Dishwasher
Willowbrook Nursing Home
05.2019 - 10.2019
Associate of Arts - Exploratory
University of Cincinnati Blue Ash College
High School Diploma -
Delaware Christian School
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