Megan Morris Porch
Pasadena,CA
Summary
Professional service expert with extensive experience in high-end hospitality environments. Adept in delivering superior guest experiences and ensuring satisfaction through excellent interpersonal skills. Known for strong collaboration, reliability, and flexibility to adapt to changing requirements while Maintaining high standards.
Overview
11
11
years of professional experience
Work History
VIP Bottle Server
Jungleroom
10.2024 - Current
- Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
- Ensured guest satisfaction, addressing concerns promptly and professionally.
- Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
VIP Bottle Server
Station 1640
10.2023 - 11.2023
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
Bottle Server/ Bartender
The Garden, Bar & Lounge
11.2022 - 01.2023
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bottle server / Bartender
Club 54, Club & Lounge
07.2021 - 04.2022
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
Bartender/ Hooter Girl
Hooters of America, Sports Bar & Grill
07.2018 - 03.2020
- Created a friendly & warm atmosphere through good energy and good spirit while preparing specialty cocktails
- Performed signature Hooters dance routines and assigned side work tasks
VIP Hostess
Nikki Beach/Pearl Champagne Lounge Beach Club
03.2018 - 05.2018
- Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service
- Answered Phones, seated guest, Booked reservations, and ensured that menus and front desk were clean and organized at all times
Waitress
Bar Louie Tavern and Grill
05.2017 - 02.2018
- Provided detailed information to customers on menus, multitasking various front-of-the-house duties
- Prepared bar area for dining by setting decorations, condiments, candles, napkins, service plates, and utensils
- Learned over 50 specific menu items proficiently enough to describe them in depth appropriately to guests
Bartender/ Waitress
P.F. Chang’s, Asian & Chinese cuisine
03.2017 - 05.2017
- Assessed bar customers’ needs and preferences and made appropriate recommendations
- Created both classic and innovative drinks that exceeded customer needs and expectations
Bartender/ Waitress
Osaka, Japanese Fusion Bistro
02.2014 - 05.2017
- Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Helped patrons select food and beverages by presenting menus; offering cocktails and suggesting courses
- Explained the chef’s specialties, identified appropriate wines and answered food preparation question to customers
Waitress
Claim Jumper, Restaurant and Saloon
03.2015 - 05.2015
- Interacted with patrons by taking orders, making recommendations, providing them with accurate bills, serving food and drinks, processing payments, and supplying them with what they need in a timely manner
Education
Photography -
Watkins College of Art, Design, and Film
Nashville, TN05.2014
High school or equivalent -
White Station High School
Memphis, TN05.2014
Skills
- Strong work ethic
- Stress tolerance
- Venue promotion
- Exceptional customer service
Websites
Timeline
VIP Bottle Server
Jungleroom
10.2024 - Current
VIP Bottle Server
Station 1640
10.2023 - 11.2023
Bottle Server/ Bartender
The Garden, Bar & Lounge
11.2022 - 01.2023
Bottle server / Bartender
Club 54, Club & Lounge
07.2021 - 04.2022
Bartender/ Hooter Girl
Hooters of America, Sports Bar & Grill
07.2018 - 03.2020
VIP Hostess
Nikki Beach/Pearl Champagne Lounge Beach Club
03.2018 - 05.2018
Waitress
Bar Louie Tavern and Grill
05.2017 - 02.2018
Bartender/ Waitress
P.F. Chang’s, Asian & Chinese cuisine
03.2017 - 05.2017
Waitress
Claim Jumper, Restaurant and Saloon
03.2015 - 05.2015
Bartender/ Waitress
Osaka, Japanese Fusion Bistro
02.2014 - 05.2017
High school or equivalent -
White Station High School
Photography -
Watkins College of Art, Design, and Film
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