Communicative and organized Leader with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating new ones.
Overview
11
11
years of professional experience
Work History
Banquet Captain & Bartender
Morehead City Country Club
04.2023 - Current
Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
Developed loyal clientele by developing strong relationships with clients and consistently delivering exceptional service.
Served high customer volumes during special events, nights, and weekends.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Buyer II Procurement Specialist
Fashionphile
03.2022 - 12.2022
Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
Senior Resales Specialist
The RealReal
09.2021 - 03.2022
Launched successful marketing campaigns that drove brand awareness among target audiences.
Developed and managed relationships with key clients and partners to drive growth.
Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
Retail Client Advisor
Gucci
11.2012 - 07.2021
Contributed to company growth by identifying new business opportunities and cross-selling services.
Excelled in meeting sales targets, contributing significantly to the overall success of the team.
Consistently a Million Dollar Seller for 7 years by focusing on ADT, UPT & KPI
Provided exceptional customer service, consistently receiving positive feedback from clients and colleagues alike.
Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
Completed daily logs, tracked data and managed clients' book of business.
Education
Bachelor of Arts - Psychology
Florida Atlantic University
Boca Raton, FL
12.2003
Skills
Staff Leadership
Customer service
Effective communication
Organizational skills
Problem-solving
Adaptability and flexibility
Time management
Excel
Powerpoint
Slack Communications
Zoom
Staff Management
Guest Satisfaction
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Banquet Captain & Bartender
Morehead City Country Club
04.2023 - Current
Buyer II Procurement Specialist
Fashionphile
03.2022 - 12.2022
Senior Resales Specialist
The RealReal
09.2021 - 03.2022
Retail Client Advisor
Gucci
11.2012 - 07.2021
Bachelor of Arts - Psychology
Florida Atlantic University
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