Megann Fair
Clarksville,TN
Summary
Dynamic Customer Service Representative with proven success at Agero, adept at conflict resolution and relationship building. Enhanced customer loyalty through empathetic complaint resolution and effective communication. Skilled in CRM software and data entry, contributing to team development and improved customer satisfaction. Recognized for maintaining composure under pressure and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Agero
10.2019 - 06.2025
- Resolved conflicts while maintaining composure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
High School Diploma -
Stewart County High School
Dover, TN05.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Team development
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- De-escalation techniques
- Building rapport
- Coordination
- Reading comprehension
- Spreadsheets
- CRM software
Timeline
Customer Service Representative
Agero
10.2019 - 06.2025
High School Diploma -
Stewart County High School
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