Megann Scott
Oakdale,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
Work History
Office Manager
Jennifer Montano Agency
Hughson
05.2022 - 09.2023
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Reviewed files and records to obtain information and respond to requests.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Assigned work and monitored performance of project personnel.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints regarding policy coverage or claim payments.
- Identified opportunities for cost savings through improved processes or technology upgrades.
Security Dispatcher
Rank Investigations And Protection
05.2017 - 06.2019
- Rank Investigation and Protection
- Answer telephone calls and enter viable information into computer call system
- Relay information quickly and effectively over digital radio
- Write weekly and monthly statics reports and email reports to surrounding agencies
- Print, Copy and File paper work; such as client contracts
- Train onboarding employees
Registered Dental Assistant
Scott Winter, DDS
10.2013 - 03.2017
- Scott Winter
- Strong social skills
- Always make patients feel warm and welcome
- Order dental supplies and maintaining stock
- Proficient in in detail-oriented tasks such as record keeping, handling insurance and billing information, documenting general office procedures.
Waitress
La Morenita Restaurant
10.2009 - 10.2013
- Receiving and placing orders organized and efficiently
- Handling and receiving moneys
- Performing excellent customer service skills
- Work quickly and ability to multitask
- Remembering and process orders based on memory
Education
Modesto Junior College
05.2022
Dental Assistant Certificate -
Kaplan College
01.2013
High School Diploma -
Hughson High School
01.2009
Skills
- Skills & Abilities
- Microsoft Word, Excel, Outlook experience
- Typing skills – 49 wpm
- Professional and experienced public communication skills
- Perform clerical work such as filing and organizing
- Knowledge of office equipment including computer systems copier/fax machine
- Cash handling and cashier experience
- Communication
- Excellent written and verbal communication skills
- Confident, articulate, and professional speaking abilities (and experience)
- Empathic listener and persuasive speaker
- Writing creative or factual
- Speaking in public, to groups, or via electronic media
- Excellent presentation and negotiation skills
- Schedule Coordination
- Territory Communications Oversight
- Personnel Monitoring
- Work Crew Dispatch
- Adjusting Routes
- Call Center Software
- Effective Communications
- Customer Request Management
- Training New Hires
- Dispatch Recordkeeping
- Data Entry
- Schedule Management
- Team Work Scheduling
- Medical Charting
- Appliance Fitting and Adjustment
- Denture Adjustment
- Patient Care Standards
- Patient Feedback Surveys
- Exam Room Setups
- Autoclave Operation
- Treatment Planning
- Customer Service
- Payment Collections
- Office Administration
- Workflow Planning
- Mail Handling
- Customer Relations
Timeline
Office Manager
Jennifer Montano Agency
05.2022 - 09.2023
Security Dispatcher
Rank Investigations And Protection
05.2017 - 06.2019
Registered Dental Assistant
Scott Winter, DDS
10.2013 - 03.2017
Waitress
La Morenita Restaurant
10.2009 - 10.2013
Modesto Junior College
Dental Assistant Certificate -
Kaplan College
High School Diploma -
Hughson High School
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