Megan Nicole Hicks
Little Elm,TX
Summary
Proven leader in client acquisition and relationship management, adept at CRM proficiency and fostering teamwork. At CoVerica Inc, enhanced account retention through strategic risk management and innovative solutions, boosting client satisfaction. Excels in multitasking and communication, driving performance and collaboration across diverse teams.
Overview
13
13
years of professional experience
Work History
Contract Event Associate
Self-employeed
2012.01 - Current
- Developed strong relationships with clients through regular communication, understanding their needs and expectations for successful events.
- Implemented creative solutions to address unforeseen challenges during events, minimizing potential negative impacts on guest experiences.
- Developed marketing materials to promote events, attracting a larger audience and driving ticket sales for more than 10 conventions since 2012.
- Provided exceptional customer service to both internal and external clients throughout the planning process and during event execution.
- Conducted post-event evaluations to analyze successes and areas for growth, implementing feedback into future planning processes.
- Managed event inventory, including promotional items and supplies, ensuring accurate tracking and timely replenishment as needed.
- Contributed ideas during brainstorming sessions for unique event themes or activities that would engage target audiences effectively.
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Managed guest lists efficiently, coordinating RSVPs, accommodations, transportation arrangements as needed.
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
Commercial Account Manager
CoVerica Inc
2023.08 - Current
- Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
- Maintained required data in agency management system to follow corporate guidelines.
- Analyzed client needs to identify coverage solutions and produced policy and quotes.
- Negotiated rates to set up finance contracts.
- Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel for major events such as the corporate Christmas party and quarterly all hands meetings.
- Enhanced guest experiences by efficiently coordinating party logistics and maintaining a keen eye for detail.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
- Managed a diverse portfolio of 250 commercial accounts directly assigned, ensuring timely delivery of products and services.
- Provided ongoing support to assigned accounts by acting as their primary point of contact for any issues or inquiries with a 2 hour response rate.
Physician Recruiter
HPP Staffing
2022.01 - 2023.09
- Maintained open communication lines with both job seekers and employers during the recruitment process, fostering trust and transparency.
- Provided feedback to unsuccessful applicants in a constructive manner while maintaining professionalism.
- Increased retention rates by matching physicians with suitable opportunities based on their career goals and preferences.
- Negotiated competitive compensation packages, attracting top talent in the medical field.
- Facilitated smooth onboarding processes for more than 100 new hires, providing support throughout their transition into new roles.
- Leveraged social media platforms to engage with potential physician candidates actively.
- Worked closely with clients to understand their unique staffing needs and provided customized solutions accordingly.
Administrative Service Manager
Goosehead Insurance
2017.04 - 2022.01
- Managed the administration department and expanded the team from 15 employees to 120 employees whom reported directly to me.
- Collaborated with cross-functional teams to develop strategic initiatives for organizational improvement.
- Maintained strict confidentiality when handling sensitive information related to personnel matters or company financial data.
- Assisted in recruitment processes by coordinating job postings, reviewing resumes, scheduling interviews, and conducting reference checks as needed.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Led creative games and activities to engage and entertain guests during corporate and team events.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods, and promoted 7 employees to team lead.
- Partnered with vendors and suppliers to effectively manage and budget.
- Coordinated with IT department to upgrade inventory management software, reducing errors and saving time.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
Education
Bachelor of Science - Communications
University of North Texas
Denton, TX05.2017
Skills
- Brand Awareness
- Client acquisition
- Relationship Management
- CRM proficiency
- Performance Tracking
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Timeline
Commercial Account Manager
CoVerica Inc
2023.08 - Current
Physician Recruiter
HPP Staffing
2022.01 - 2023.09
Administrative Service Manager
Goosehead Insurance
2017.04 - 2022.01
Contract Event Associate
Self-employeed
2012.01 - Current
Bachelor of Science - Communications
University of North Texas
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