Megan Nicole Lamb
Moscow,ID
Summary
Hardworking and passionate professional with strong organizational and leadership skills eager to secure my next position. Knowledgeable and dedicated with extensive experience in data analysis, relationship building, and business sales management. Solid team player with proven skills in establishing rapport with clients. Specialize in quality, speed, and process optimization. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
Northwest River Supplies
05.2019 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Used CRM software to maintain detailed contact logs and account records.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Utilized data and analytics to identify target markets and understand customer needs.
- Quoted prices, credit terms and other bid specifications.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Achieved or exceeded company-defined sales quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Kept detailed records of daily activities through online customer database.
- Exemplary use of Sales Force, Bold Chat, Office 365 tools, and Epicor Sales Systems
- Created reports and presentations using data conversions from our sales system to excel
- Trained new employees on customer service, money handling and organizing strategies.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to event marketing, sales and brand promotion.
- Built diverse and consistent sales portfolio.
Customer Experience Specialist
Northwest River Supplies
01.2018 - 05.2019
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Adhered to established customer satisfaction strategies to support swift issue resolution.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Investigated customer complaints and escalated issues to address critical requests.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted available products and services to customers during service, account management, and order calls.
Biological Science Technician
National Oceanic Atmospheric Administration
03.2017 - 01.2018
- Juvenile facility: processing and PIT-tagging juvenile salmonids, entering data into P3 and P4 software; assisting in development, fabrication, construction, and maintenance of juvenile trapping systems and facilities
- Idaho Wild Fish Crew: collecting, handling, and PIT-tagging salmonid parr in over a dozen Idaho natal streams; electrofishing and seining; taking water quality measurements; classifying habitat; safely walking in swift streams; wearing appropriate protection equipment, working long hours at altitudes greater than 5,000 feet; camping in remote locations during field work for up to 10 days at a time; participating in established juvenile handling protocols and procedures
- Adult Facility: operating and maintain adult fish trap; administration of Aqui-S anesthetic; processing returning adult salmonids by examining the collected fish for length, weight, physical condition, collecting genetic samples, and entering data into the appropriate database.; inserting radio tags and PIT tags; safely handling adult fish weighing up to 50 pounds; coordinating, and working directly with representatives of various state and federal entities such as Idaho Fish and Game, Washington Fish and Wildlife, Pacific States Marine Fisheries Commission, Nez Perce Tribal Fisheries…etc.
- Monitored staff actions and laboratory procedures to uphold [Type] compliance and protect integrity of collected research.
- Prepared supplies and work areas to keep daily workflows running smoothly.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Fisheries Technician
Pacific State Marine Fisheries Commission
08.2016 - 03.2017
- Assist in the operation of the Autofish Tagging Trailers at various Idaho hatcheries
- Perform manual fin clipping and coded-wire tagging on juvenile Chinook, Sockeye and Steelhead
- Sampling, sorting, handling, anesthetizing, and transporting fish
- Setting up, tearing down, and following proper disinfection protocols on the trailers before and after each hatchery visit;
- Monitoring the status of hatchery facility systems and equipment; assisting in development, fabrication, construction, and maintenance of all automated computer systems and trailers
- Regular facility inspections on dewatering equipment, pumps, flumes, gates, tanks, screens, filters, gatewells, and/or tagging equipment
- Monitoring and maintaining water quality levels
- Responding appropriately and immediately to emergencies
- Perform sustained, strenuous manual labor in adverse weather conditions
- Assisting the operators with any and all marking and tagging activities.
- Led and advanced development and implementation of fish health strategy.
- Identified [State]-native resident fish species and kept accurate records of populations.
- Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
- Performed [Type ] tests and samplings to evaluation of water quality and temperature.
- Handled specimens and conducted tests according to established protocols, keeping efficient records on all experiments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Substitute Teacher
Moscow And Lewiston School Districts
04.2016 - 08.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Implemented classroom management techniques to maintain positive learning environment.
- Documented student progress and provided regular updates to parents.
Research Assistant
UI College of Natural Resources
04.2016 - 08.2017
- Stream Surveys and Habitat Monitoring, Assisting with various projects under Brian Kennedy’s graduate program: collecting habitat measurements along multiple sections of Lapwai Creek such as habitat type, cover, dissolved oxygen, discharge, flow rate, sediment type, and length/width; collecting invertebrates using Wildco Hess samplers and watermark stream drift nets; electrofishing and processing juvenile Chinook and steelhead, along with non-target species such as suckers, sculpin, dace…etc.
Fisheries Technician
Idaho Fish And Game
01.2016 - 04.2016
- Independently conducting covert Chinook salmon and steelhead surveys on the Clearwater, Salmon, and Little Salmon Rivers; record harvest data (number of anglers, number of fish caught per angler, whether fish was harvested or released, and fight times per fish caught);
- Travelling and staying overnight in remote locations
- Attention to detail
- Keeping data/equipment organized
- Traversing rocky, steep, stream banks while carrying equipment weighing up to 50lbs
- Working in adverse weather conditions
- Displaying communication/interpersonal skills while contacting and interviewing the public
- Identified [State]-native resident fish species and kept accurate records of populations.
Hatchery Assistant
Idaho Fish And Game
01.2015 - 12.2015
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Observed animals and notified supervisor of signs of illness.
- Examined animals for signs of sickness and overall herd health.
- Oversaw feeding, watering and health monitoring of [Type] stock, prioritizing health and wellness.
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods.
- Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
- Placed orders for animal food with vendors and confirmed delivery dates and times.
- Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
- Kept restocking tanks pH balanced for aquatic livestock.
- Performed [Type ] tests and samplings to evaluation of water quality and temperature.
- Improved hatchery management process by [Number]% to cut down overtime expenditures for company.
- Replenished depleted fish population to stable levels.
- entering all trapping, spawning, and incubation data into FINSNET data base and hatchery spreadsheets
- collecting and organizing genetic samples from adult, male Chinook
- assisting in the writing and editing of annual reports; transferring adults
- transferring fertilized eggs
- shocking, rodding, enumerating, and picking eggs
- loading fish into raceways with electric fish pumps;
- taking water quality measurements
- performing daily necropsies
- feeding fish
- following bio security protocols
- assisting in formalin and iodine treatments; performing pound counts
- cleaning and maintaining equipment (power mowers, weed whackers, fish and water pumps, bobcat, rhino, live fish tanker, etc.) and facilities.
Lead Fisheries Technician
Idaho, Fish and Game, Harvest Monitoring
05.2014 - 12.2014
- Collecting catch and release data by interviewing anglers along access points on the river
- conducting field sampling in remote locations and adverse conditions
- entering data in P3 and Excel spreadsheets; examining, manipulating, and summarizing data into general programs such as Microsoft Office, Excel, PowerPoint, and Word documents
- connecting and establishing relationships with local fisherman, department biologists, co-workers, and local authorities.
- Supervisory duties include overseeing all bioaide duties, work performance, and data collected
- responding promptly to inquiries and solving conflicts
- interpreting and manipulating data for reports requested from IDFG
- writing weekly fishing reports for the IDFG website and various other coordinated groups; performing lab analyses on various genetic and physical data collected in the field
Lead Fisheries Technician
Idaho Department Of Fish And Game, McCall
03.2014 - 05.2014
- Entering survey data into various databases; collecting population data by hook and line survey, gill netting, and seining in remote high mountain lakes and natal streams
- electrofishing by boat on reservoirs and by backpack; transferring and distributing stocked fish;
- assisting in plans to control aquatic nuisance species; building, assembling, and repairing various types of large fish trapping structures and nets;
- assisting in the eradication of Northern Pikeminnow in Lake Cascade using Merwin traps; surveying lowland lakes using gill and fyke nets;
- assisting with the installment of the Big Creek screw trap
- coordinating with local, educational institutions to discuss local fisheries and relative projects with students
- accepting public concerns, complaints and suggestions, providing information about rules and regulations
- maintenance of public facilities; operating vehicles and equipment such as 4x4 trucks, ATVs, small watercraft, power tools, trucks, pumps, electro-shockers, micro-acoustic tracking equipment, generators, and underwater cameras.
- Studied and assessed outcomes of invasive species on marine ecosystem.
- Monitored fish populations using nets and electrofishers.
- Led and advanced development and implementation of fish health strategy.
- Identified [State]-native resident fish species and kept accurate records of populations.
- Collected water on weekly basis to assess for predatory issues that could cause harm to marine life.
Scientific Assistant
California Department Of Fish And Wildlife
01.2013 - 12.2013
- Collecting catch and effort data by interviewing active anglers
- identifying, weighing, measuring, and enumerating common marine fish species
- using a dichotomous key to identify uncommon marine fish species
- following separate sampling procedures for anglers in multiple fishing modes such as beach and bank, man-made structure, party/charter trip, and private skiff
- collecting biological, genetic, and physical data for various coordinated groups such as Marine Recreational Fisheries Statistics Survey and the Ocean Salmon Project
- accurately completing and submitting data forms in a timely manner; keeping gear and equipment in proper working order; following sampling procedures according to protocol
- handling sensitive situations when connecting with anglers by operating in a professional manner
Server
Silver Lining Airport Bar And Grill
01.2011 - 12.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier, Baker
Mrs. Fields Bakery Cafe
02.2008 - 12.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Secretary
Special Education Consulting Services
01.2006 - 01.2008
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor’s of Science - Wildlife Conservation and Management
Humboldt State University
2014
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American River College
2011
Skills
- Comprehensive Research and Data Analyses
- Issue Resolution
- Verbal and Written Communication
- Superior Organizational Skills
- Territory Management
- Operational Efficiency
- Leadership
- Exceptional Customer Service
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Additional Information
Publications and Manuscripts
-Steiner, R., B. Mulligan, B. Henson, and M. Lamb. 2015. 2015 Annual Chinook salmon run report for Rapid River Hatchery. Idaho Department of Fish and Game. Riggins, Idaho.
-Lamb, M. 2014. Draft Environmental Impact Statement, Strawberry Creek Restoration Project in Orick, CA. National Park Service, US Department of Interior. Unpublished draft. Humboldt State University, Arcata, CA.
-Lamb, M. 2014. Green-winged teal (Anas crecca) vigilance in response to flock size, tide level, and time of day within Butcher Slough of the Arcata Marsh (undergraduate thesis). Humboldt State University. Arcata, CA.
- Lamb, M. 2013. American wigeon (Anas americanus) abundance in relation to human disturbance, predation pressure, and Lemna cover at Arcata marsh. Unpublished manuscript, Humboldt State University, Arcata, CA.
- Lamb, M. 2012. Invertebrate abundance in relation to water quality of estuarine versus upland riverine waterways in Humboldt County, CA. Unpublished manuscript. Humboldt State University, Arcata, CA.
Clubs and Societies
American Fisheries Society- Palouse Unit
-Member and Volunteer
American Fisheries Society- Western Division, Humboldt State University
-Member and Volunteer
Conservation Unlimited- Humboldt State University TWS Student Chapter
-Member and Volunteer
California North Coast Chapter of the Wildlife Society- Humboldt State University
-Member and Volunteer
Timeline
Inside Sales Representative
Northwest River Supplies
05.2019 - Current
Customer Experience Specialist
Northwest River Supplies
01.2018 - 05.2019
Biological Science Technician
National Oceanic Atmospheric Administration
03.2017 - 01.2018
Fisheries Technician
Pacific State Marine Fisheries Commission
08.2016 - 03.2017
Substitute Teacher
Moscow And Lewiston School Districts
04.2016 - 08.2016
Research Assistant
UI College of Natural Resources
04.2016 - 08.2017
Fisheries Technician
Idaho Fish And Game
01.2016 - 04.2016
Hatchery Assistant
Idaho Fish And Game
01.2015 - 12.2015
Lead Fisheries Technician
Idaho, Fish and Game, Harvest Monitoring
05.2014 - 12.2014
Lead Fisheries Technician
Idaho Department Of Fish And Game, McCall
03.2014 - 05.2014
Scientific Assistant
California Department Of Fish And Wildlife
01.2013 - 12.2013
Server
Silver Lining Airport Bar And Grill
01.2011 - 12.2012
Cashier, Baker
Mrs. Fields Bakery Cafe
02.2008 - 12.2010
Secretary
Special Education Consulting Services
01.2006 - 01.2008
Bachelor’s of Science - Wildlife Conservation and Management
Humboldt State University
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American River College
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