Megan P Tobey
South Berwick,ME
Summary
Experienced retail and administrative professional with five years of experience in customer service and leadership roles. Skilled in conflict resolution and team collaboration, with a focus on delivering positive experiences in fast-paced environments. Reliable and organized, with a track record of successful task management and office administration. Over the past two years, I gained valuable administrative experience as an Office Assistant, handling high volumes of incoming calls, scheduling, and assisting customers with a wide range of needs.
Overview
6
6
years of professional experience
Work History
Office Assistant and Receptionist
Moriarty Electric Company
Eliot, ME
08.2023 - Current
- Answering incoming calls, routing customer inquiries, and addressing service needs to the appropriate departments.
- Maintaining detailed records of customer interactions, appointments, and service needs in internal systems.
- Monitoring voicemail messages, returning calls, and escalating issues when necessary.
- Working with team members to improve customer satisfaction and handle customer conflicts, while working to resolve issues quickly and effectively.
- Experience scheduling with Outlook Calendar, Field Edge software, and Microsoft Excel.
- Completed and submitted permit applications, maintained consistent communication with Town departments to clarify requirements, address inquiries, and resolve potential issues.
- Scheduled and coordinated inspections with local building departments, documented inspection outcomes, and communication records for internal tracking.
Associate Manager /Store Manager in Training
Jockey
Kittery, ME
02.2022 - 08.2023
- Provided friendly and professional service, creating a welcoming first impression for all visitors.
- Assisted customers with payments, service questions, and inquiries.
- Basic store maintenance, keeping track of store inventory, promotions, and displays.
- Employee development and training to improve team skills and encourage growth.
- Store progress tracking, documenting daily milestones and making improvement plans.
Assistant Manager
Zumies
Kittery, ME
03.2019 - 02.2022
- Utilized suggestive selling and upselling techniques, provided personalized product recommendations and solutions based on customer needs.
- Prepared and packaged online and in-store orders.
- Handled cash register operations, daily cash counts, and secure bank deposits in line with company policies.
- Encouraged positive customer interactions and experiences.
Education
High School Diploma -
Marshwood High School
South Berwick, ME06-2020
Skills
- Customer service
- Telephone etiquette
- Appointment scheduling
- Problem solving
- Retail sales techniques
- Team collaboration
- Document management
Timeline
Office Assistant and Receptionist
Moriarty Electric Company
08.2023 - Current
Associate Manager /Store Manager in Training
Jockey
02.2022 - 08.2023
Assistant Manager
Zumies
03.2019 - 02.2022
High School Diploma -
Marshwood High School
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