Megan Rae Dean

• Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
• Participated in recruiting events, hospital events, and graduations, such as career fairs and networking sessions, to increase company visibility within target markets.
• Achieved high levels of candidate satisfaction by providing a transparent and supportive onboarding process from start to finish.
• Conducted comp determinations with human resources and hiring managers to foster internal and external equity.
• Established consistent language and methodology for talent discussions, development, and succession.
• Assisted in reduced time-to-fill metrics by optimizing the interview scheduling process and maintaining strong relationships with candidates throughout their journey.
• Conducted comprehensive phone screening interviews to assess candidate fit based on skills, cultural alignment and long-term potential within the organization.
• Sourced and screened candidates for referral associate, dental, and rn resident roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
• Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
• Developed and maintained strong working relationships with executives, employee health, and hiring managers to foster partnerships that produced consistent results.
• Assisted in handling all internal transfers from job posting, comp, and offer.

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
• Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.

• Maintained neat and organized backroom to easily access merchandise and drive sales.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
• Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
• Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Utilized advanced surveillance technology to monitor potential threats, enabling prompt response when necessary.

• Responded quickly to emergency situations to assess and deflect issues.
• Completed full building and grounds patrols to spot and investigate concerns.
• Checked and verified photo identification prior to granting facility access.
• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

• Verified data integrity and accuracy.
• Produced ad hoc reports and documents for senior team members.
• Implemented marketing strategies which resulted in 12% growth of customer base.
• Worked directly with volunteers and senior high school students  to achieve the overall goal of raising money to support the needs of Hospice care with the equipment and needs of the caretakers, volunteers, employers, patients, and the families.

Accomplishments-

• Best Leadership Certificate/Intro to Management Award (college accredited class), Restaurant's Top Leader Award, Management ServSafe Certified, Business Management Certificate, SIO Certified, Leading Department Results Certificate, Employee of the month (7 times), Nominated for Manager of the year (one manager selected from each one of the 18 stores)
• Analyzed departmental documents for appropriate distribution and filing.
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
• Assisted various business groups with document organization and dissemination during acquisitions.
• Created boardroom and courtroom multimedia presentations including video and text- sync’d depositions for enhanced understanding.
  Verified data integrity and accuracy.
  Implemented marketing strategies which resulted in 12% growth of customer base.
  Developed new process for employee evaluation which resulted in marked performance improvements.
  Performed initial client assessment and analysis to begin research process.
  Managed design of dynamic widgets focused on food cost, inventory, crew training, peak hour sales, and requirements/expectations/opportunity interests in moving up in the business along with obtaining more hours.
  Responsible for creative design for prominent self growth for the crew to learn and show initiative in their job.
  Worked directly with the store owner, supervisor, and general manager on three different occasions to achieve the final product of building/running/managing a successfully newly built restaurant, along with the overall result to provide the Golden Standard Quality Experience of having a fully functioning team with the customers in mind.
• Supported Chief Operating Officer with daily operational functions.
• Entered details such as payments, account information and call logs into the computer system.
• Responded to customer requests via telephone and email.
• Copied, logged and scanned supporting documentation.
• Researched and updated all required materials needed for firm and partners.

• Greeted multiple daily visitors and customers upon arrival.
• Operated communications equipment.
• Maintained account records.
• Maintained cleanliness and organization of front desk area. 
• Verified accuracy of financial data.
• Answered guest questions and referred them to local points of interest. 
• Made accommodations and travel arrangements for visitors.
• Sorted mail and other important data.
• Collected deposits, fees and payments.
• Asked customers questions to meet special requests. 
• Reported maintenance problems to the appropriate personnel.
•  Performed basic daily bookkeeping tasks.
• Greeted customers in a timely fashion, while quickly determining their needs.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
•  Processed cash and credit payments rapidly and accurately.