Summary
Overview
Work History
Education
Skills
Certification
References
Websites
Timeline
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MEGAN "REGINA" SOKOLOW

Port Reading

Summary

Experienced business analyst and operations manager with over 10 years in administrative, dispatch, and team leadership roles. Skilled at identifying process inefficiencies, developing operational strategies, and leveraging data to drive performance. Recently certified in Business Intelligence Analysis, with proficiency in Excel, SQL, Tableau, Google Business Suite, and Python. Passionate about transforming data into actionable insights to support data-driven decision-making.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dispatcher / Office Analyst

Dynamic Heating, Cooling & Geothermal
Plainville
06.2021 - 01.2025
  • - Managed dispatch operations and schedules for 4 technicians and senior leadership
  • - Analyzed and tracked operational data to optimize response times and service performance
  • - Generated recurring and ad hoc reports for internal reviews and performance metrics
  • - Leveraged internal systems to maintain accurate customer and call records
  • - Designed customer service strategies that improved satisfaction ratings and operational efficiency

Dispatcher & Service Coordinator

Pumping Services, Inc.
Middlesex
01.2019 - 04.2021
  • - Developed quality control protocols and ensured high standards for customer service
  • - Coordinated scheduling and logistics with field technicians and internal departments
  • - Followed up with clients post-service to ensure satisfaction and resolve outstanding issues
  • - Improved scheduling accuracy and communication flow across teams

Store Manager

Zumiez Retail
Edison
12.2017 - 01.2019
  • - Drove 15% YoY sales growth through team performance, customer engagement, and inventory control
  • - Managed and trained a staff of 18 employees, focusing on sales data and KPIs
  • - Developed store policies and schedules aligned with corporate standards
  • - Used data insights to optimize product placement, staff scheduling, and customer targeting

Education

High School Diploma -

Woodbridge High School
Woodbridge, NJ
06-2009

Skills

  • - Data Tools: Excel (advanced), Google Sheets, Tableau, SQL, Python
  • - Business Tools: Google Workspace, CRM systems, Proprietary scheduling/dispatch platforms
  • - Soft Skills: Analytical Thinking, Customer Communication, Process Improvement, Conflict Resolution, Cross-Functional Collaboration

Certification

  • Business Intelligence Analyst Certification
  • TripleTen (formerly Practicum) | Completed: 2025-06-27
  • - Hands-on projects in customer segmentation, sales dashboards, data visualization, and SQL querying
  • - Tools: Tableau, PostgreSQL, Python (Pandas, NumPy), Excel

References

Available upon request

Timeline

Dispatcher / Office Analyst

Dynamic Heating, Cooling & Geothermal
06.2021 - 01.2025

Dispatcher & Service Coordinator

Pumping Services, Inc.
01.2019 - 04.2021

Store Manager

Zumiez Retail
12.2017 - 01.2019

High School Diploma -

Woodbridge High School

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MEGAN "REGINA" SOKOLOW
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