Megean Macri
Beaver Dams,NY
Summary
Highly skilled team leader with significant experience in managing staff and overseeing operations. Strengths include effective communication, problem-solving abilities, and adaptability to changing work environments. Previous roles have resulted in improved team efficiency and operational success through hands-on leadership and strategic planning.
Overview
7
7
years of professional experience
Work History
Residential Relief Supervisor
Pathways Inc
Painted Post, New York
08.2024 - Current
- Monitored and evaluated employee performance, providing feedback and guidance as necessary.
- Developed strategies for increasing customer satisfaction ratings.
- Directed and supervised personnel in the performance of their duties.
- Developed work schedules for staff to ensure adequate coverage of shifts.
- Ensured compliance with safety regulations and procedures.
- Provided assistance to employees in developing skills needed to perform tasks effectively.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Staff Mentior
Pathways Inc
Painted Post , New York
08.2024 - Current
- Acted as a role model, demonstrating professionalism, ethical behavior, and a positive attitude in all interactions.
- Managed a diverse group of mentees, adapting mentoring approaches to accommodate different backgrounds and learning styles.
- Attended trainings related to current best practices pertaining to working with individuals with disabilities.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Documented all training activities including attendance records, feedback forms, surveys.
- Provided feedback on employee performance based on observed results during training sessions.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Explained goals and expectations required of trainees.
- Resolved any issues raised by participants during the training session in a timely manner.
Residential Team Leader
Schuyler ARC
Montour Falls, New York
04.2024 - Current
- Assisted in the recruitment process by interviewing candidates and making hiring decisions.
- Evaluated employee performance on a regular basis and provided feedback as needed.
- Provided guidance, support, and direction to team members in order to ensure successful outcomes.
- Developed and implemented strategies to improve the quality of services provided by residential staff.
- Served as a role model for staff by exhibiting professional behavior at all times.
- Conducted regular staff meetings to discuss performance issues and develop plans for improvement.
- Trained new employees on company policies and procedures.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Certified Nursing Assistant
Elderwood At Waverly
Waverly, New York
02.2024 - 04.2024
- Provided basic patient care by taking manual vital signs, measuring height and weight, and recording intake and output.
- Answered call lights promptly and responded to patient needs accordingly.
- Cleaned and sanitized patient rooms according to established protocols.
- Documented activities and recorded information in EMR system.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Prepared patient charts.
Direct Support Professional
Finger Lakes DDSO
Painted Post, New York
08.2023 - 02.2024
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Medication administration
- Prescription refills
- Manual vital signs
- Maintained clean and well-organized environment for client happiness and safety.
- Scheduled all necessary appointments per provider instructions
Certified Nursing Assistant
Pathways Inc
Painted Post, New York
11.2019 - 09.2023
- Provided basic patient care by taking manual vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Medication administration
- Prescription refills
- Cleaned and sanitized patient rooms according to established protocols.
- Reminded patients to take prescribed medications or nutritional supplements.
- Documentation using EMR database
- Compiled data from various sources into organized reports for review by management team.
- Developed and maintained filing systems for confidential documents and records.
- Facilitated communication between different departments within the organization.
Cashier Team Lead
JCPenny Department Store
Horseheads, New York
10.2017 - 01.2020
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Greeted customers promptly and responded to questions.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Utilized point-of-sale system effectively while maintaining data integrity in all transactions.
- Maintained a clean and organized work environment to ensure customer satisfaction.
Certified Nursing Assistant
Schuyler Hospital
Montour Falls, New York
04.2019 - 11.2019
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Manual vital signs
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Documented activities and recorded information in EMR system.
- Gave patients any needed instructions as directed by a provider.
- Screen new patients and updated patients charts with medical and contact information.
Education
Certified Nursing Assistant - Nursing Aide
Greater Southern Tier BOCES
Elmira, NY06-2019
High School Diploma -
Corning Painted Post High School
Corning, NY06-2017
Skills
- Organizational skills
- Ability to multi-task
- Medical terminology
- Knowledge of basic anatomy
- Continuous learning attitude
- Professionalism and ethics
- Critical thinking
- New hire training
- Computer keyboard and navigation skills
- Clear verbal communication
- Valid driver's license
- Quality improvement
Timeline
Residential Relief Supervisor
Pathways Inc
08.2024 - Current
Staff Mentior
Pathways Inc
08.2024 - Current
Residential Team Leader
Schuyler ARC
04.2024 - Current
Certified Nursing Assistant
Elderwood At Waverly
02.2024 - 04.2024
Direct Support Professional
Finger Lakes DDSO
08.2023 - 02.2024
Certified Nursing Assistant
Pathways Inc
11.2019 - 09.2023
Certified Nursing Assistant
Schuyler Hospital
04.2019 - 11.2019
Cashier Team Lead
JCPenny Department Store
10.2017 - 01.2020
Certified Nursing Assistant - Nursing Aide
Greater Southern Tier BOCES
High School Diploma -
Corning Painted Post High School