Megen Doxtater
Marietta,GA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
Work History
Account Manager
LDX Solutions, LLC
10.2017 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Built relationships with customers and community to promote long term business growth.
Produce Department Assistant Manager
Kroger
09.2016 - 10.2017
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Coached and mentored new team members.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
Assistant Front End Manager
Kroger Company
07.2014 - 09.2016
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Arts - Psychology
Georgia State University
Atlanta, GASkills
- Business Process Optimization
- Goals and Performance
- Product and Service Sales
- Sales Solutions
- Cross-Functional Collaboration
- Customer Satisfaction
- Client Relations
- CRM Software
- Excellent Communication Skills
- Customer Relationship Management
- Acquisition and Retention Strategies
Timeline
Account Manager
LDX Solutions, LLC
10.2017 - Current
Produce Department Assistant Manager
Kroger
09.2016 - 10.2017
Assistant Front End Manager
Kroger Company
07.2014 - 09.2016
Bachelor of Arts - Psychology
Georgia State University
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