MEGEN LUTHER
Moorhead,MN
Summary
I like to lead by example, with a positive attitude, always grateful and of course humble. I feel like I never stop learning and challenges are powerful opportunities in disguise.
Overview
13
13
years of professional experience
Work History
SENIOR CUSTOMER SERVICE MANAGER AND ACCOUNT MANAGER
OFFICE SIGN COMPANY
01.2013 - Current
- Be the face and voice of Office Sign Company and lead my team
- Answer the phone and support all customer questions and product inquiries
- This includes incredibly custom projects with on-site surveys to find the best solution
- Assist customers with placing orders while training in my team to follow my lead
- Capable of multi-tasking in a fast-paced environment
- Constantly deliver value to our customers through every interaction
- Increase the chance our customers will be 100% satisfied in their use of our product by being proactive and having a strong attention to detail
- Stay up to date company products, by learning our products, and become knowledgeable on all our materials and manufacturing processes
- Turn customer complaints into a positive experience and teach my team the same
- Consistently work towards common goals of the Service team
- Deliver results under pressure, work independently, and take ownership of assigned tasks from the CEO directly
- Scheduling, time clocks, and training for all employees on the service team is hands on directly from me.
HOTEL FRONT END MANAGER
DAYS INN
01.2011 - 01.2013
- Maintain the front desk customer check ins, walk ins, schedule employees, and maintain the equipment such as washers, dryers, and pool and hot tub
- Occasionally I also worked in the bar
- Constantly strive to provide the best service to guests and solve any problems or complaints as quickly as possible.
Education
MEDICAL TRANSCRIPTION CERTIFICATION -
01.2009
HIGH SCHOOL DIPLOMA -
01.2006
Skills
- Customer service
- Computer knowledge
- Problem-solving
- Program picking
- Phone system operations
- Leadership
- Positive attitude
- Teamwork
- Sales Support
- Service Quality Assurance
- Complaint Handling
- CRM Software
- Employee training and orientation
- Order confirmation
- Product and service knowledge
- Team Training
- Quality Control Analysis
- Customer Service
- Negotiation
- Database Management
- Quote Preparation
- Sales Strategies
- Process Improvement
- Emergency Response
- Staff Management
- Reliability
- Negotiation and Conflict Resolution
- Attention to Detail
- Active Listening
- Effective Communication
- Problem-Solving
- Professionalism
- Staff Training
- Good Judgment
- Computer Skills
- Time management abilities
Leadership Experience
I like to lead by example, with a positive attitude, always grateful and of course humble. I feel like I never stop learning and challenges are powerful opportunities in disguise.
Personal Information
Title: SENIOR CUSTOMER SERVICE & ACCOUNT MANAGER
Timeline
SENIOR CUSTOMER SERVICE MANAGER AND ACCOUNT MANAGER
OFFICE SIGN COMPANY
01.2013 - Current
HOTEL FRONT END MANAGER
DAYS INN
01.2011 - 01.2013