Meggan Cantlin
Sharon,Vt
Summary
Dynamic case management and project coordination professional with a proven record at LUK, INC., including the successful launch of a pilot program achieving a 90% rehousing stabilization success rate. Expertise in Microsoft Office and strong time management skills support strategic planning and compassionate service delivery. Committed to fostering impactful outcomes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Caregiver
Private
04.2022 - Current
- Managed at-home assistance and care coordination for senior residents.
- Handled domestic duties and curated meals tailored to special diets.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Employed sensitivity, empathy, and compassion to maintain client dignity and respect
Family Service Worker (Temporary)
Department of Children & Families
01.2023 - 06.2023
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children
- Connected families with necessary resources to support with daily living needs
- Ensured accurate record-keeping of client interactions in the management system
- Engaged in professional development focused on ethical practices and trauma-informed care
- Conducted intake assessments on families to identify service requirements
- Offered support to social workers both on-site and within the community
Point Person
LUK, INC.
09.2019 - 08.2021
- Worked in partnership with small group of stakeholders, Department of Children and Families, community leaders and LUK transition to independent living leadership team to launch a pilot program with the goal of providing clear pathways for young adults aging out of state care to connect with a support network to help with housing, education, employment, connecting to entitlement programs and health care
- Developed template for Project Timeline with markers, goals, assignments and deadlines
- Created business cards, marketing tools and power point presentations to help promote program
- Attended community meetings to promote pilot program to community partners
- Attended weekly meetings with stakeholders and program leaders to provide data feedback (pros & cons) and troubleshoot any areas of concern
- 90% success rating in rehousing stabilization for young adults
- Logged data into secure electronic data capture program REDcap Created and utilized Microsoft Office Excel Spreadsheets to organize internal data
Outreach Case Manager
LUK, INC.
09.2018 - 08.2021
- Coordinated care for Young Adults both individuals and parents transitioning into independent living
- Implemented internal resource data base for other case managers to use
- Created ongoing Newsletter utilizing cloud based apps such as Mailchimp during the pandemic to engage young adults
- Provided case management services with a rotating case load up to 18 clients
- Utilized Electronic Health Record software Carelogic and Virtual Gateway to document clinical notes, risk assessments and create individualized action plans, progress and outcomes
- Developed groups geared towards increasing basic independent living skills
- Participated in the company wide Utilization Reviews as an Auditor to ensure staff was in compliance with policy & procedures
Region Coordinator
LUK, INC.
01.2021 - 05.2021
- Coordinated volunteers, stakeholders, community partners and Youth Action Board to initiate the 2022 Massachusetts Youth Count for homeless young adults under the age of 25
- Worked with marketing department at company to create QR codes, posters and other key marketing components
- Created business cards through Canva for general distribution
- Created ongoing trainings, meetings and google spreadsheets to maximize and organize our coverage
Patient Access Services Representative
UMASS Memorial Hospital
05.2013 - 05.2017
- Verified insurance eligibility (NEHEN) for Medicare and Medicaid
- Interviewed and scheduled patient appointments
- Scheduled for several clinics
- Triaged patients care when needed and connected them to their care team
- Obtained, verified and entered accurate patient demographics, insurance and other patient information into Electronic Health Records
- Maintained HIPPA compliance
- Assessed patients for basic ancillary needs such as financial assistance and interpreter services
- Master Scheduler for 18 doctors over several clinics
Education
Master of Arts - Health Advocacy
Assumption University
Worcester, MA05-2018
Bachelor of Arts - Psychology and Human Development
Union Institute & University
12-2010
Skills
- Case Management
- Time Management
- Remote Work Experience
- Skilled in Microsoft Office
- Project Coordination Experience
References
- Corryanne Ashe, Supervisor, LUK, INC, 978-340-1016, ashec@sizerschools.org
- Alicia Chapman, Supervisor, UMMHC, 774-272-1247, Aliciachapman229@gmail.com
Timeline
Family Service Worker (Temporary)
Department of Children & Families
01.2023 - 06.2023
Caregiver
Private
04.2022 - Current
Region Coordinator
LUK, INC.
01.2021 - 05.2021
Point Person
LUK, INC.
09.2019 - 08.2021
Outreach Case Manager
LUK, INC.
09.2018 - 08.2021
Patient Access Services Representative
UMASS Memorial Hospital
05.2013 - 05.2017
Master of Arts - Health Advocacy
Assumption University
Bachelor of Arts - Psychology and Human Development
Union Institute & University
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