Summary
Overview
Work History
Education
Skills
Timeline
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Meggan Joinette

University Place,WA

Summary

Dynamic and detail-oriented professional with a proven track record at A Step Ahead Physical Therapy, excelling in customer service and appointment scheduling. Recognized for exceptional organizational skills and cash handling proficiency, ensuring efficient office operations and enhanced patient experiences. Committed to maintaining confidentiality and fostering a welcoming environment.

Overview

23
23
years of professional experience

Work History

Front Desk Receptionist

A Step Ahead Physical Therapy
06.2016 - 08.2020

Opened office efficiently, ensuring readiness before patients and staff arrived.

Created positive first impressions by warmly greeting each patient.

Checked in patients, collected co-pays, and verified insurance benefits.

Managed patient check-out and scheduled necessary follow-up appointments.

Ensured referrals were current and accurate.

Handled sensitive patient information with strict confidentiality.

Maintained clean office and treatment rooms, restocking supplies regularly.

Managed monetary deposits for two separate practices.

Maintained supply lists and reordered supplies as needed.

PAR 1

Franciscan Orthopedic Surgeons
08.2012 - 05.2016
  • Excelled in high-pressure, fast-paced environments.
  • Checked in multiple patients simultaneously for various doctors.
  • Updated schedules multiple times daily and prepared corresponding charts.
  • Compiled patient on-call lists for weekend coverage by physicians and physician assistants.
  • Demonstrated rapid learning and adaptability to new situations.
  • Exhibited strong organizational skills and attention to detail with a robust work ethic.

Office Manager

Mark D. Nellermoe D.P.M.
03.1997 - 03.2011

Opened and closed office daily to ensure smooth operations.

Greeted patients warmly to create welcoming environment.

Scheduled outpatient surgeries and area hospitals.

Assisted doctor with in-office foot procedures to enhance patient care.

Prepared surgical trays for procedures to ensure readiness and efficiency.

Sterilized instruments to maintain compliance with health standards.

Took X-rays as required for diagnostic purposes.

Maintained supply lists and reordered items to ensure availability.

Managed medical billing and posted payments to maintain financial accuracy.

Prepared daily deposits for the practice.

Prepared quarterly taxes for the practice.

Maintained accounts receivable and payable.

Education

South Kitsap High School
Port Orchard, WA

Skills

  • Customer service excellence
  • Attention to detail
  • Time management
  • Active listening
  • Cash handling proficiency
  • Telephone etiquette
  • Data entry accuracy
  • Problem-solving abilities
  • Team collaboration
  • Appointment scheduling
  • Administrative skills
  • Office organization

Timeline

Front Desk Receptionist

A Step Ahead Physical Therapy
06.2016 - 08.2020

PAR 1

Franciscan Orthopedic Surgeons
08.2012 - 05.2016

Office Manager

Mark D. Nellermoe D.P.M.
03.1997 - 03.2011

South Kitsap High School