Meggan Law
Ashburnham,MA
Summary
Proven administrative professional with a track record of enhancing office efficiency and improving data management systems at Acupuncture Connections. Skilled in Microsoft Office Suite and renowned for exceptional customer service, adeptly handled complex scheduling and record-keeping tasks. Demonstrated ability to maintain confidentiality and foster professional relationships, significantly contributing to a positive work environment. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Acupuncture Connections
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed and created content for blog, social media content and patient email blasts.
Front Desk Agent
CASA Tutoring Center
09.2022 - 05.2024
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Chiropractic Office Assistant
Streb Family Chiropractic
06.2022 - 01.2024
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
- Assisted in marketing efforts to attract new clients to the chiropractic practice through social media engagement and community outreach events participation.
- Created content for newsletter email blasts
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Streamlined office workflow by organizing and maintaining an efficient filing system for patient records.
- Collaborated closely with chiropractic team members to ensure a seamless handoff during client appointments.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
Education
Bachelor of Arts - English
Framingham State University
Framingham, MA05.2024
High School Diploma -
Montachusett Regional Vocational Technical School
Fitchburg, MA05.2020
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Microsoft Office Suite
- File Organization
- Computer Proficiency
- Documentation and Recordkeeping
- Office Management
- Appointment Scheduling
- Data organization
- Records Management
Certification
- OSHA 10 Certification
Timeline
Administrative Assistant
Acupuncture Connections
01.2024 - Current
Front Desk Agent
CASA Tutoring Center
09.2022 - 05.2024
Chiropractic Office Assistant
Streb Family Chiropractic
06.2022 - 01.2024
Bachelor of Arts - English
Framingham State University
High School Diploma -
Montachusett Regional Vocational Technical School