Summary
Overview
Work History
Education
Skills
References
Certification
Accomplishments
Timeline
Generic

Meggan Reed

Houston,TX

Summary

Dedicated and passionate Leasing Professional with 20+ years of customer service experience, 10+ years of retail experience, and 6+ years of leasing experience. In previous and current roles, regularly exceeds tenant satisfaction and retention with success of meeting the occupancy goal of 97%, renewal rate of 92% and leasing quota of 96%. Currently taking and have completed, Grace Hill Certification courses to extend desired knowledge in the industry for further growth and development to be a better agent.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Leasing Specialist

Madera Residential
Houston, TX
11.2022 - Current
  • Promotes high level of customer service and assistance by greeting clients, scheduling tours, showing units, responding to concerns, and quickly resolving issues.
  • Prepare and submit weekly tenant visit logs.
  • Manage daily and weekly marketing and leasing reports.
  • Leverage sales and specials with marketing strategies to increase traffic, exceed leasing goals, and maintain closing ratios.
  • Conducts informative and personalized tours, resulting in new leases.
  • Works diligently to maintain community occupancy and contributes to an increase of 15% in a short time frame.
  • Uphold a lead engagement score of 92%, a task management score of 90%, and an agent activity contribution of 96%.

Certified Personal Trainer

Dynamic Fitness Training
Houston, TX
12.2015 - 12.2023
  • Offer clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics
  • Study multiple programs to provide health education, wellness and fitness program development to clients
  • Maintain files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current
  • Brings greater levels of health to 20+ clients weekly through one-on-one customized personal training
  • Perform competitive market analysis to identify opportunities for business growth
  • Secured vendor relationships with local apartment communities to provide athletic training to residents

Leasing Professional

Hire Priority Staffing
Houston, TX
08.2022 - 11.2022
  • Conducts informative and personalized tours, resulting in new leases
  • Report critical issues to property manager to deliver resolution
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement
  • Inspect outside of property and notify maintenance department to remedy issues and maintain curbside appeal
  • Conduct proper move-in procedures to welcome new residents
  • Strong desire to meet all types of people and welcome them home
  • Encourage prospective tenants to fill out applications after property tours
  • Contact and follow up with tenants on renewal notices
  • Exceed company leasing quotas by 90% and closing ratios by 97%

Sales Lead Manager

Fabletics
Houston, TX
02.2020 - 08.2022
  • Strived for excellence in meeting and exceeding store objectives as it relates to traffic by 85%, average value of sales by 75%, lead to members by 80%, and conversion target by 80% plus
  • Served as resource of product knowledge to customers and 10+ team members
  • Collaborated with management to implement marketing initiatives, increasing sales by 95%
  • Researched and communicated competitive activity to influence marketing plans and sales tactics
  • Tracked monthly sales to generate reports for business development planning

Property Manager

Allied Orion Group (Lease-Up)
Houston, TX
02.2019 - 10.2019
  • Complied and conveyed operational and financial data to regional manager
  • Built relationships with service vendors and submitted associated billing statements
  • Solicited and analyzed bids for repairs, renovation and general maintenance
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents
  • Implemented rental payment policies and pursued delinquent accounts via phone calls, emails, and personal visits
  • Exercised direct supervision over property staff

Certified Personal Fitness Trainer

24 Hour Fitness
Houston, TX
07.2015 - 08.2016
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities
  • Arranged motivational exercise programs to promote healthy lifestyle choices
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results
  • Conducted new member appointments following company standards and requirements
  • Increased personal training sales and program sales by 65%
  • Named MVP Personal Trainer February 2016 due to $6,000+ in personal training packages sold
  • Promoted facility amenities, programs and membership benefits

Commission Sales Associate

Nordstrom
Houston, TX
09.2014 - 12.2015
  • Greeted and assisted customers to foster positive experiences
  • Generated business proactively by contacting new and existing customers via telephone, electronic communication, community networking and on showroom floor
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 70%
  • Reset store displays for special events and seasonal merchandise changes
  • Increased profitability and revenue by generating $5,000+ in sales

Outbound/Inbound Customer Service Representative

PFS Group, Patient Financial Services
Houston, TX
09.2013 - 09.2014
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Met and exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Updated customer accounts, addresses and contact information within call management databases
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
  • Reached and focused on maintaining a required outbound goal of 180 calls per day
  • Reached and focused on maintaining a required inbound goal of 85 calls per day
  • Improved payment collections and gained a minimum of $15,000 and a max of $75,000 per month
  • Resolved healthcare receivable accounts

Professional Leasing Consultant

Boardwalk at Dewberry Landing
Hattiesburg, MS
07.2011 - 12.2012
  • Responsible for preparing property for daily showings, including opening/closing model units and amenities
  • Promoted high level of customer service and assistance by quickly resolving issues and responding to concerns by 75%
  • Organized community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals
  • Maintained updated availability reports using Microsoft Office Applications (Word, Excel, Outlook)
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
  • Screened and approved qualified applicants in accordance with company policy, Fair Housing Regulations, and local laws

Professional Leasing Consultant

Eagle Flatts
Hattiesburg, MS
06.2009 - 07.2011
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication
  • Checked rental eligibility by following company's verification process
  • Escalated critical issues to property manager to deliver immediate resolution
  • Assisted in creating engaging social media initiatives to connect residents and manage posts
  • Tracked leads using CRM software and followed up with interested parties
  • Built brand loyalty by delivering stellar leasing experience to residents by 90% and closing rate by 98%

Education

Bachelor of Science Degree - Exercise Science

The University of Southern Mississippi
08.2013

Some College (No Degree) - Real Estate

Champions School of Real Estate
Houston, TX

Skills

  • OneSite/ResMan/Entrata/Newco/Blue Moon/ TransUnion/TheGuarantors/Liberty Rent/Funnel/Quext
  • Sales Lead Skills/Retention
  • Relationship Building
  • Administrative Leadership
  • Vendor Management
  • Presentation Skills
  • Closing Negotiations
  • Microsoft Office/Microsift Drive and Docs
  • Telephone and Email Etiquette
  • Clear Communication and Written Skills
  • Terms Explanation and Enforcement
  • Multitasking and Prioritization
  • Vacancy Marketing
  • Application Processing

References

References are available upon request.

Certification

  • Certified Pain-Free Performance Specialist
  • Basic Life Support Provider
  • Certified First Aid Provider
  • Grace Hill Certifications
  • Real Estate Certifications

Accomplishments

  • Recognized as MVP February 2016 for outstanding performance and team contributions in personal training sales and sessions with 24 Hour Fitness
  • Promoted to Sales Lead Manager due to high volume in lead to member stats and average of value sales that achieved Top 5 position in district with Fabletics
  • Led team to achieve 99% leased, earning recognition from upper management and financial reward with Eagle Flatts Apartment Community

Timeline

Leasing Specialist

Madera Residential
11.2022 - Current

Leasing Professional

Hire Priority Staffing
08.2022 - 11.2022

Sales Lead Manager

Fabletics
02.2020 - 08.2022

Property Manager

Allied Orion Group (Lease-Up)
02.2019 - 10.2019

Certified Personal Trainer

Dynamic Fitness Training
12.2015 - 12.2023

Certified Personal Fitness Trainer

24 Hour Fitness
07.2015 - 08.2016

Commission Sales Associate

Nordstrom
09.2014 - 12.2015

Outbound/Inbound Customer Service Representative

PFS Group, Patient Financial Services
09.2013 - 09.2014

Professional Leasing Consultant

Boardwalk at Dewberry Landing
07.2011 - 12.2012

Professional Leasing Consultant

Eagle Flatts
06.2009 - 07.2011

Bachelor of Science Degree - Exercise Science

The University of Southern Mississippi

Some College (No Degree) - Real Estate

Champions School of Real Estate

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Meggan Reed