Megha Jain
Princeton,NJ
Summary
Dynamic MCA professional with over 15 years of extensive experience in Salesforce, including more than 10+ years in development and 4 years in VC++ and Sybase. Certified Force.com Developer (PD1 and PD2) with a proven track record in end-to-end solution architecture and project execution across diverse business domains such as Insurance, finance, healthcare, retail, and manufacturing. Expertise includes architecting custom applications that integrate various business transformation layers, along with comprehensive knowledge of Salesforce development best practices, including LWC, Aura Components, Flows, Apex classes, triggers, and integration techniques using SOAP and REST. Proficient in administrative setups, data migrations, and deployment strategies utilizing tools such as Copado, Dataloader, Workbench, and Eclipse.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Consultant
Visio systems
02.2023 - Current
- Client - Prudential
- Technology: Integration, Lightning components, Apex, Flows, REST API, Sales Cloud
- Description: A globally used Real Estate system for PGIM, handling complex document workflows, compliance integration with SQL, and multiple business modules including client onboarding, campaigns, and investments.
- Contribution / Highlights:
- Contributed to a highly integrated system supporting the Real Estate business of Prudential
- Designed and developed a complex document lifecycle with multi-phase workflows and approval processes based on document type
- Implemented SQL integrations using DBAmp and RO to support compliance and review requirements
- Supported one of the most widely used modules across the organization globally
- Developed and enhanced additional modules including client onboarding (AN integration), marketing campaigns, fee aggregation, investments, and correspondence
- Worked on system security enhancements, PB-to-Flow migrations, and Copado implementation support
- Part of Salesforce training for Data Cloud and Agentforce.
Architect
Capgemini
01.2018 - 07.2018
- Client: Michelin
- Technologies: Apex, Visualforce, Lightning components, Sales and Service cloud
- Description: The project was of the existing Salesforce org restructuring to fit the global business Salesforce processes. Hence, it was transformation and migration of existing business segment to match the global business.
- Contribution / Highlights:
- As an architect for this project, I was responsible for below mentioned activities:
- Analyze both the Salesforce orgs
- Design the new process such that it can fit into another salesforce org and bring level of standardization
- Multiple visits to onsite to define roadmap and for the support during critical phases.
- Work on Data analysis and transformation with the team
- Propose and execute the ways to maintain the release version in the development and testing instances
- Help different projects in reviewing their designs and solutions
- Provide technical expertise to support teams as and when required
- Implement best practice and processes for hassle free work
- Manage Development and testing team
- Being hands on with the coding skills, hence develop the POCs for the solutions proposed to client
Architect
TEC
07.2017 - 12.2017
- Client: TEC
- Technologies: Apex language, JavaScript, CSS Bootstrap, Service Cloud, Lightning components
- Description: Team has internal COE with one Architects at onsite and another me with this responsibility from offshore. Recently provided solution for redesigning of Live agent using snap ins. Working with different assignments to resolve the technical issues team is facing in establishing integrations and for performance tuning. Working on Case studies and reviewing code and documents to upgrade quality of deliverables
- Contribution / Highlights:
- As a key stakeholder to this project, I was responsible for below mentioned activities:
- Propose Solutions
- Propose timeline and estimations
- Help different projects in reviewing their designs and solutions
- Provide technical expertise to teams as and when required
- Implement best practice and processes for hassle free work
- Being hands on with the coding skills, hence develop the POCs for the solutions proposed to client
Senior Consultant
Morrisons
08.2016 - 06.2017
- Client: Morrisons
- Technologies: Apex language, JavaScript, SLDS, CSS Bootstrap
- Description: The Food to order app had product pages with customizable products list for Store users to place order. The Product list and slots available for delivery comes from SQL database with help of a webservice and soap connection. Once the product and slot for its delivery is booked then the invoice and the delivery information goes to another mainframes system and the client website for further processing and delivery status information.
- Contribution / Highlights:
- As a key stakeholder to this project, I am responsible for below mentioned activities:
- Design solution for user stories.
- Provide estimations and inputs on timelines.
- Develop visual force pages with rich UI using Bootstrap, apex classes to implement custom business logic for functionality.
- SOAP integration with other system to receive product information
- Created test classes and performed Unit Testing of the application to verify the desired functioning of the application.
- Deployment using Change set.
- Knowledge transition
- Documentation
- Client handling
SalesForce Lead
MetLife
02.2016 - 07.2016
- Client: MetLife
- Tools: Apex language, JavaScript, Visualforce, Mulesoft
- Description: SFDC need to furnish the Opportunity and Notice of Sale data to GSP to facilitate data collection. To keep SFDC and CCPR data base in sync the customer related information should flow between these two systems. Per business process the prospect is customer when NOS is submitted. Once NOS is submitted in SFDC, the system will first inquire CCPR if the Account on NOS already exists in CCPR. If not, the further process will invoke Create Customer and Customer number is returned to SFDC. The each of the information flow will be driven by business conditions. The NOS function in SFDC needs to accommodate more data elements and subsequently be made available on page layout and NOS email as well. Associates across various MetLife Functional Roles (Client Services, Operations, Call Center, Billing & Remittance and Record Keeping) currently utilize a variety of different systems to perform their day to day responsibilities. A solution is needed to better allow for associates to manage, track and route work among internal team members. There is also a need for a standardized referral process/system to create, assign and resolve open items while having the ability to both track and generate reports illustrating the life cycle of an open referral. Model Office DTRC will optimize the business process and execute on the business strategy to serve, simplify, strengthen and scale, and manage the work at MetLife.
- Contribution / Highlights:
- As a stakeholder to this project, I am responsible for below mentioned activities within this assignment:
- Design and develop visual force pages, apex classes to implement custom business logic for functionality.
- SOAP integration with different systems.
- WSDL file creation from .xsd
- Creates test classes and performed Unit Testing of the application to verify the desired functioning of the application.
- Javascript remoting on visualforce pages.
- Service console
- Deployment using Change set and data loader
- Guide other members in the team
- Documentation
SalesForce Lead and Developer
Mosaic
06.2015 - 01.2016
- Client: Mosaic
- Techniques: Apex language, JavaScript, CSS Bootstrap, Visualforce
- Description: The project is development of various services and solutions for the client. The system was integrated on with SAP using Informatica, Once the account and invoice information is transferred in Affinity. It creates the Annual plan for coming year and maintains the business against the plan. There were several batches to be worked on and to be tuned
- Contribution / Highlights:
- As a lead to this project, I was responsible for below mentioned activities within this assignment:
- Design and develop visual force page, apex class to implement custom business logic for functionality.
- Create test classes and performed Unit Testing of the application to verify the desired functioning of the application.
- Deployment using Change set.
- Communication with client
- Assign work, monitor and guide support team
- Performance tuning of batches
SalesForce Lead
CDPHP Healthcare
01.2014 - 01.2015
- Client: CDPHP Healthcare
- Techniques: Apex language, SFDC, Jquery, Rest Services, Javascript, Html, CSS, Bootstrap
- Description: The project is development of various services and solutions for the client including Sales Cloud, Service Cloud.
- Contribution / Highlights:
- As a Lead to this project, I was responsible for below mentioned activities within the project:
- Gathering business requirements by interacting with the business users.
- Designing and proposing solution
- Performing gap analysis and feasibility study for the given requirement.
- Functional and technical specification documentation
- Estimating the execution time for the assignments.
- Development.
- Reviewing others work.
- Creation of testing scenarios, code them and performing unit testing
SalesForce Lead & Developer
Moody’s (Analytics & Investor Services)
01.2011 - 01.2013
- Client: Moody’s (Analytics & Investor Services)
- Techniques: Apex, Visual force apexApex data loader, Excel, SQL Server
- Key Projects: Client organization maintains two org of SFDC CRM. One for analytics another for Investor.
- Still orgs are getting data from different applications based on acquisitions and mergers therefore contact data conversion, enhancement and maintenance goes on.
- As a Lead, I was responsible for below mentioned activities within the project:
- Gathering business requirements by interacting with the business users.
- Performing gap analysis and feasibility study for the given requirement.
- Analysis of requirements and creation of the analysis documents with technical specifications.
- Estimating the execution time for the assignments.
- Designing and Development.
- Generating reports and dashboards.
- Reviewing others work.
- Creation of testing scenarios and performing unit testing.
Lead Engineer
Moody’s (Investor Services)
01.2007 - 01.2010
- Client: Moody’s (Investor Services)
- Techniques: VC++, Sybase, SQL
- Description: Phoenix Billing System M&E, Pricing Project, Zephyr Project + Daily M&E, Phoenix Front, End and Daily Back
- Contribution / Highlights:
- As a Lead Engineer, I was responsible for below mentioned activities within the project:
- Gathering business requirements by interacting with the business users.
- Acted as a Syntel SPOC and onsite coordinator for the team of 9 developers
- Performing gap analysis and feasibility study for the given requirement.
- Analysis of requirements and creation of the analysis documents with technical specifications.
- Estimating the execution time for the assignments.
- VC++ code development and modifications.
- Sybase code development and modifications.
- Work experience under project transition from Fixed Price to Managed services.
- Generating reports and dashboards by using report features like Pivot Tables, Charts and View Selector.
- Performing data validation of data in the reports and dashboards.
- Creation of testing scenarios and performing unit testing
- Coding and performance tuning in Sybase.
- Complete Designing of development of Accruals automation for Moody’s.
- Mentoring new team members that included fresher as well as experienced resources
Education
Masters of Computer Applications - Computer Applications Development
IPS Acedmy
Indore, M.P06-2007
Bachelors of Computer Applications - Computer Applications Development
Christian Eminent
Indore, M.P06-2004
Certification
- Salesforce Certified Agentforce Specialist
- Salesforce Certified Platform Sharing and Visibility Architect
- Certified Salesforce Platform Developer II
- Certified Salesforce Platform Developer I
- Salesforce Certified Platform App Builder
- Salesforce Certified Force.com Developer (Retired)
- Salesforce Certified Platform Data Architect (Expired)
Timeline
Consultant
Visio systems
02.2023 - Current
Architect
Capgemini
01.2018 - 07.2018
Architect
TEC
07.2017 - 12.2017
Senior Consultant
Morrisons
08.2016 - 06.2017
SalesForce Lead
MetLife
02.2016 - 07.2016
SalesForce Lead and Developer
Mosaic
06.2015 - 01.2016
SalesForce Lead
CDPHP Healthcare
01.2014 - 01.2015
SalesForce Lead & Developer
Moody’s (Analytics & Investor Services)
01.2011 - 01.2013
Lead Engineer
Moody’s (Investor Services)
01.2007 - 01.2010
Masters of Computer Applications - Computer Applications Development
IPS Acedmy
Bachelors of Computer Applications - Computer Applications Development
Christian Eminent
DECLARATION
The above statements are true to the best of my knowledge and belief. Place: New Jersey, USA Name: Megha Jain